Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 27, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Stolen $500 from my BInance account

Complaint from Binance-user54in89 on 13 December 2022 about Binance.

I have $501 USDT balance. when I check it shows 0.,I check my email got a email from Binance You’ve successfully withdrawn 500.64198800 USDT from your account. Withdrawal Address : TZ7sv8UwwDFZZsVVuVB1pnpFxskGamPvJn Transaction ID : 74d40479e97741db0afd6773fe978045de0a4bc4f26c4bbd6e8edb8c7290f439 Read more

Comments: 4
Rating:

Fraud

Complaint from Abrar Hussain on 11 December 2022 about Binance.

Dear sir I have posted an order on bianance and I have transferred Rs 3,000- to the concern person but he didn't release my coins on bianance I called him so many time for refund but he told me that... Read more

Comments: 0
Rating:

Binnance allowing Wavecrest to withdraw funfs

Complaint from Ethel Hickton on 07 December 2022 about Binance.

I transferred monies to Binance via Revolut. This was investrd in Crypto. At some point you allowed a co pany called Wavecrest to withdraw ALL those funds ie £85000 . My account now has zero funds. I never authorised... Read more

Comments: 1
Rating:

Binance Closed My Account, Won't Return My Funds

Complaint from wzq5r8@hotmail.com on 05 December 2022 about Binance.

Around November 23, 2022, Binance Case 260683 was opened to resolve this matter. I wire transferred $70,000 into my Binance account. Binance has now closed my account. I have requested that Binance return my estimated $72,000 immediately. Binance keeps... Read more

Comments: 0
Rating:

suspend my withdrawal

Complaint from Omar.allam on 01 December 2022 about Binance.

Hi Dear Team I am new in BINANC and I have surprised and shocked when I figure out while i am in app that they suspend my withdrawal with out any information or any warning and when I ask to the... Read more

Comments: 1
Rating:

Binance US

Complaint from Jdorta on 29 November 2022 about Binance.

I requested to update my new phone number they requested a copy of DL front and back which I sent! Then they requested I follow a sequence of 17 steps in order to verify me! This includes photos holding a... Read more

Comments: 0
Rating:

Wrongly liquidated me

Complaint from Atif@1924 on 20 November 2022 about Binance.

Binance wrongly liquidated me as my liquidation price was set at 1.106 but they liquidated me at 1.0940 on asking they are showing manipulated chart . I have strong evidence of it. Read more

Comments: 0
Rating:

verify account

Complaint from cheryllivingston1954@live.com on 19 November 2022 about Binance.

I can't get into my account i have tried to verify it but it wont verify so i am still blocked. Link to that account because of that i my bank blocked my account i couldnt get into my binance... Read more

Comments: 0
Rating:

P2P order

Complaint from M M Aly on 13 November 2022 about Binance.

I'm a P2P Merchant at Binance, I did more than 1400 orders without any mistake or problem when one scammed me at P2P order Binance team didn't help me. The buyer didn't send money to me and I released my BTC... Read more

Comments: 0
Rating:

BINANCE P2P SCAM, NO SUPPORT AT ALL

Complaint from MariovMtz7 on 12 November 2022 about Binance.

I have been using Binance for sometime and everything was working great, until I was a victim of an elaborated scam for a lot of money using his P2P service. Basically some user made an offer in one of my advertisments... Read more

Comments: 0
Rating:

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