Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

transaction error

Complaint from sid on 12 August 2021 about Binance.

transaction successful but not credited txn hash f6131a031c5436caeca32c5443304967a6cc3b863dba020ef428396363893b9d Read more

Comments: 0
Rating:

Can't log in my account

Complaint from Chakmahenti3@gmail.com on 12 August 2021 about Binance.

My binance account id password are 100% Correct but still i can’t Login My Account and its More then 2 days i Can’t Login My Account , Binance Should Resolve this issue. Read more

Comments: 0
Rating:

Account blocked for dubious reason

Complaint from Marsnel on 12 August 2021 about Binance.

Binance blocked my account, the reason being that I supposedly have raised a fraud report on them through VISA. Besides that I never did this, it can not be a reason to prevent me from getting access to my funds.... Read more

Comments: 0
Rating:

not getting 4th binance anivarsary reawrd

Complaint from kavita solaskar on 11 August 2021 about Binance.

i got mail from binace recently. the mail is if you do not complete your verification your 4 the binance reward will be recalled . but iam verified user and i completed my verification. last time i complaint to binace... Read more

Comments: 0
Rating:

Account Closed

Complaint from bipin.thapa01@gmail.com on 11 August 2021 about Binance.

Hi they closed my account without informing me and my money got stuck on the account i want my money back. Read more

Comments: 0
Rating:

I'm italian NOT U.S. citizen

Complaint from serendippe on 09 August 2021 about Binance.

Hi! I'm an italian client of Binance and i am in Italy Meanwhile i'm logging in to my Binance account, i get the following message: Dear user, as we perform periodic sweeps of our existing controls, we recognize that you are trying to... Read more

Comments: 0
Rating:

Loss of Money with Fb like page in binance

Complaint from Sameehamunavar on 09 August 2021 about Binance.

Actually there is a company claim to be in Dubai that provide some sorts of level for doing tasks. For each tasks they would be give $usdt but in order to get that they used to all people upgrade... Read more

Comments: 0
Rating:

Loss of Money with Fb like page Binance

Complaint from Sweetlolypop555@gmail.com on 09 August 2021 about Binance.

Actually there is a claim to be in Dubai that provide some sorts of level for each tasks they would give $usdt but in order to get that they used to all people upgrade their Account and deposit some $usdt... Read more

Comments: 0
Rating:

I was scammed and lost BABYDOGECOINs

Complaint from michaellch on 09 August 2021 about Binance.

This is where I posted on the Reddit. I was phished and scammed on babydogeclaim[.]com. I tracked down the scammer's origin account and it came from Binance hot wallet. Read more

Comments: 2
Rating:

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