Our sentiment meter has detected that Trulieve complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trulieve, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 8, 2024
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We have received 9 complaints about Trulieve over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trulieve's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Trulieve. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Trulieve by calling 844-878-5438. For Trulieve support through email, send your inquiry to customerservice@trulieve.com. If you want to reach out to Trulieve through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mcreas1 on 01 April 2023 about Trulieve.
This has been the fourth time I have placed an order online before the stores open and it is now 8:37 PM and I have yet to receive on text for pick up. When I questioned them about it, they... Read more
Complaint from J. Bailey on 29 March 2023 about Trulieve.
I went to pick up an order about 10 minutes before closing... customer was walking out as I was walking in.. I submitted my card she checked me in name was on the board...the lady at the front noticed nobody... Read more
Complaint from West88 on 25 March 2023 about Trulieve.
I cannot stand every time I come here. The employees are either out front smoking cigarettes or just standing around on their cell phones. This is the third time now that I have come here placed an order online well... Read more
Complaint from ZAL on 07 March 2023 about Trulieve.
I've contacted trulieve customer service 3 times about a $15 delivery fee applied to my delivery order over $236.00 when they offer a no delivery fee for products over $200.00. They offered me twice a $15.00 store credit and said... Read more
I place order online for delivery on 219 for delivery within 48 hours. Been over that and order NOT EVEN opened yet on site! That means instead of 24-48 hours, it's more like 5-7 DAYS! They MUST change that FACT... Read more
Complaint from Mr.M on 13 December 2022 about Trulieve.
13dec2022 customer service rep was a young lady wearing pink glasses with the most disgusting attitude. Extremely passive aggressive and rude. Showing the customer the details of a purchase shouldn't be a chore...that's your job. Do it better or... Read more
Complaint from Bigpreacher on 02 December 2022 about Trulieve.
Placed an order on the 1st Dec. Got messages saying ready and waiting to process for delivery. Nothing. Called CS, and they offered a whole lot of excuses. This is not the first time that this... Read more
Complaint from roscoe on 25 November 2022 about Trulieve.
Trulieve is a terrible company. Carelessly loosing my points, being put in the back of the line for online customers and way too many excuses for bad service. Orders should be filled in the order they are received but not... Read more
45 min for an express. 2 days in packaging and now another 30 to 45 min wait come on this is getting ridiculous get help Read more
Complaint from Topgun61 on 22 October 2022 about Trulieve.
I always use the online order system. yesterday 10202022 I went online and placed an order to be picked up at the Clermont, Fl. location. A few minutes later at 8:45am I received a ation for the order by... Read more
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