It was the night b4 thanksgiving. They was still about 5 to 6 people still in the store waiting for their orders . They was 3 lady’s left there and only 1 was helping a customer that had a $... Read more
Trulieve Complaint Sentiment: Negative
Our sentiment meter has identified a 200% increase in complaints about Trulieve over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Trulieve's offerings.
Sentiment data last updated on December 3, 2023
Trulieve complaint process
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Trulieve complaints chart
We have received 15 complaints about Trulieve over the last 12 months. The graph below shows a monthly breakdown.
Trulieve complaint statistics
Curious about Trulieve's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!
How to contact the complaint department of Trulieve?
Below, you will find the contact information for Trulieve's complaint department. To amplify the impact of your complaint, please use our complaint form.
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Trulieve reviews: (23)
Authentic experiences shared by our community for your benefit.
I was treated extremely rudely when I asked for the fly a special and told they did not have itt and would not honor it . I asked to speak to management and was told that the person helping me... Read more
My wife and I went to trueleave and we handed are cards to the gentleman in the front desk and he said to both of us witch one of us is a guest, now if we handed both arecards... Read more
Ordered pineapple flower, order filled checked in online for express to p/up. Arrived at 2:30 to find 7 people waiting ahead of me. Decided to return later, checked in online only to find that there was a 49 MINUTE WAIT... Read more
Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly. However, to my surprise, another customer - a lady - walked... Read more
Waited several hours for a online pick up order. Only two people working. This place used to be my favorite. Now it's a joke. Only one manager seems to have much sense. Karen. Read more
Instead of hiring and paying good people, Trulieve is simply awful at hiring and retaining employees! I ordered today and was given a 5-day delivery! if you go to the Edgewater store you wait hours! they have 10 to 12... Read more
The music is too loud you can’t hear name being called. It took 3 hours to fill an order. Do not go here unless you want to be here all day. Terrible customer service. No online orders. The worst dispensary... Read more
I ordered on 4-15. Order has been scheduled for delivery for almost 2 weeks.Still not delivered Trulieve says that they won't honor advertised price from when order was placed Read more
This has been the fourth time I have placed an order online before the stores open and it is now 8:37 PM and I have yet to receive on text for pick up. When I questioned them about it, they... Read more
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