Trulieve Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about Trulieve over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Trulieve's offerings.

Sentiment data last updated on December 3, 2023

Trulieve complaint process

Do you have a dispute or had a bad customer experience with Trulieve? Submit your Trulieve complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trulieve.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Trulieve complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Trulieve?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Trulieve complaints chart

We have received 15 complaints about Trulieve over the last 12 months. The graph below shows a monthly breakdown.


Trulieve complaint statistics

Curious about Trulieve's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 23 ratings

How to contact the complaint department of Trulieve?

Below, you will find the contact information for Trulieve's complaint department. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Webcare email:
Contact form:

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Trulieve reviews: (23)

Authentic experiences shared by our community for your benefit.

Manager not taking care of customers

Complaint from Micheal Parton on 23 November 2023 about Trulieve.

It was the night b4 thanksgiving. They was still about 5 to 6 people still in the store waiting for their orders . They was 3 lady’s left there and only 1 was helping a customer that had a $... Read more

Comments: 0

Didn’t honor flyer soecial

Complaint from Callahan.lorrie on 07 November 2023 about Trulieve.

I was treated extremely rudely when I asked for the fly a special and told they did not have itt and would not honor it . I asked to speak to management and was told that the person helping me... Read more

Comments: 0

Bad customer service

Complaint from Rudolph on 07 September 2023 about Trulieve.

My wife and I went to trueleave and we handed are cards to the gentleman in the front desk and he said to both of us witch one of us is a guest, now if we handed both arecards... Read more

Comments: 0

Inability to provide express service

Complaint from on 07 September 2023 about Trulieve.

Ordered pineapple flower, order filled checked in online for express to p/up. Arrived at 2:30 to find 7 people waiting ahead of me. Decided to return later, checked in online only to find that there was a 49 MINUTE WAIT... Read more

Comments: 0

Unfortunate Customer Service Experience

Complaint from Baxlash04 on 10 August 2023 about Trulieve.

Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly. However, to my surprise, another customer - a lady - walked... Read more

Comments: 0

Long wait times

Complaint from Andysrate on 23 June 2023 about Trulieve.

Waited several hours for a online pick up order. Only two people working. This place used to be my favorite. Now it's a joke. Only one manager seems to have much sense. Karen. Read more

Comments: 0

5 day delivery

Complaint from inertia40 on 25 May 2023 about Trulieve.

Instead of hiring and paying good people, Trulieve is simply awful at hiring and retaining employees! I ordered today and was given a 5-day delivery! if you go to the Edgewater store you wait hours! they have 10 to 12... Read more

Comments: 0

Wait for three hours

Complaint from on 16 May 2023 about Trulieve.

The music is too loud you can’t hear name being called. It took 3 hours to fill an order. Do not go here unless you want to be here all day. Terrible customer service. No online orders. The worst dispensary... Read more

Comments: 0

2 weeks for delivery not honor pricing

Complaint from Kathy Burgess on 26 April 2023 about Trulieve.

I ordered on 4-15. Order has been scheduled for delivery for almost 2 weeks.Still not delivered Trulieve says that they won't honor advertised price from when order was placed Read more

Comments: 0

Call in Orders

Complaint from Mcreas1 on 01 April 2023 about Trulieve.

This has been the fourth time I have placed an order online before the stores open and it is now 8:37 PM and I have yet to receive on text for pick up. When I questioned them about it, they... Read more

Comments: 0

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