Our sentiment meter has identified a 200% increase in complaints about Trulieve over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Trulieve's offerings.
Sentiment data last updated on December 3, 2023
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We have received 15 complaints about Trulieve over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trulieve's track record in addressing complaints within the Tobacco / 420 category? Dive into the all-time complaints data right here!
Below, you will find the contact information for Trulieve's complaint department. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Micheal Parton on 23 November 2023 about Trulieve.
It was the night b4 thanksgiving. They was still about 5 to 6 people still in the store waiting for their orders . They was 3 lady’s left there and only 1 was helping a customer that had a $... Read more
Complaint from Callahan.lorrie @yahoo.com on 07 November 2023 about Trulieve.
I was treated extremely rudely when I asked for the fly a special and told they did not have itt and would not honor it . I asked to speak to management and was told that the person helping me... Read more
Complaint from Rudolph on 07 September 2023 about Trulieve.
My wife and I went to trueleave and we handed are cards to the gentleman in the front desk and he said to both of us witch one of us is a guest, now if we handed both arecards... Read more
Complaint from Terryconway1@verizon.net on 07 September 2023 about Trulieve.
Ordered pineapple flower, order filled checked in online for express to p/up. Arrived at 2:30 to find 7 people waiting ahead of me. Decided to return later, checked in online only to find that there was a 49 MINUTE WAIT... Read more
Complaint from Baxlash04 on 10 August 2023 about Trulieve.
Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly. However, to my surprise, another customer - a lady - walked... Read more
Complaint from Andysrate on 23 June 2023 about Trulieve.
Waited several hours for a online pick up order. Only two people working. This place used to be my favorite. Now it's a joke. Only one manager seems to have much sense. Karen. Read more
Complaint from inertia40 on 25 May 2023 about Trulieve.
Instead of hiring and paying good people, Trulieve is simply awful at hiring and retaining employees! I ordered today and was given a 5-day delivery! if you go to the Edgewater store you wait hours! they have 10 to 12... Read more
Complaint from egirlse@yahoo.com on 16 May 2023 about Trulieve.
The music is too loud you can’t hear name being called. It took 3 hours to fill an order. Do not go here unless you want to be here all day. Terrible customer service. No online orders. The worst dispensary... Read more
Complaint from Kathy Burgess on 26 April 2023 about Trulieve.
I ordered on 4-15. Order has been scheduled for delivery for almost 2 weeks.Still not delivered Trulieve says that they won't honor advertised price from when order was placed Read more
Complaint from Mcreas1 on 01 April 2023 about Trulieve.
This has been the fourth time I have placed an order online before the stores open and it is now 8:37 PM and I have yet to receive on text for pick up. When I questioned them about it, they... Read more
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