Trulieve complaint: Unfortunate Customer Service Experience

Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly. However, to my surprise, another customer – a lady – walked in after me and was ly called back before I was. I was puzzled by this turn of events, as there was no one else in the store when I initially arrived.

Feeling overlooked and frustrated, I raised my voice and asked why I had been skipped over. The staff member on duty informed me that the other customer might have had an order, which left me feeling even more dissatisfied with the situation. At that point, I felt it was best to leave the store, as it seemed that my presence was not valued.

I believe in the importance of equitable and respectful customer service, where each patron is treated fairly and ly. In this instance, it appeared that this standard was not upheld. Waiting for 7 minutes without being acknowledged or assisted, only to be surpassed by a customer who arrived after me, is simply unacceptable.