Trulieve complaint: Refusing service BEFORE closing!

I went to pick up an order about 10 minutes before closing… customer was walking out as I was walking in.. I submitted my card she checked me in name was on the board…the lady at the front noticed nobody was coming out right away so she walked my card to the back now it’s 5 minutes to 9:00 for her to return to tell me that they can’t provide me with my script because they started their refund I don’t know if that means counting their cash drawer down or whatever. when I stated that doesn’t make any sense I need to speak to someone manager preferably.. they wait additional 10 more minutes.. lock the door in the meantime to come out and tell me they can’t make a purchase after 9:00 even though I was there 10 minutes till only customer there! I know time frame is cutting it close but I work 12-hour shifts and I have been to different locations getting there around the same time and NEVER had an issue with getting my script first off the lady in the back was counting the drawers down or whatever process they do AT CLOSING 15 minutes prior to closing! I have my marijuana license due to my medical issues and this lady flat out prevented me from getting my script which had me encountering issues throughout the night.. when I asked her her name she replied stating she doesn’t have to relay that information to me. just poor customer service all the way around!!!!!