While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Suttons Seeds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
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We have received 2 complaints about Suttons Seeds over the last 12 months. The graph below shows a monthly breakdown.
Curious about Suttons Seeds's track record in addressing complaints within the Garden and Flowers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Bates on 30 June 2021 about Suttons Seeds.
I ordered 3 plants of Berberis thun. Ruby Star on 19.1.21. Delivery May. I received an email in May apologising for the delay but assuring me that it would be delivered by 31st May. If there was any further delay they... Read more
Complaint from Sherry Martin on 29 June 2021 about Suttons Seeds.
I'm still awaiting delivery of the 2nd part of my order I phoned about it earlier this week as on last email was told it was being dispatched on 21621 . So disappointed with the service . My order No... Read more
Complaint from Carol Burge on 29 June 2021 about Suttons Seeds.
From: Animal Lover Sent: 13 June 2021 08:52To: info@suttons-seeds.co.uk Subject: Never again!!!! Morning First of all I give up with trying to work out what you are doing and will never order from Suttons again. To clarify..... 2nd April Order placed - Suttons... Read more
Complaint from Webby on 28 June 2021 about Suttons Seeds.
I have sent an email weeks ago never got reply about Most of my plants were dead also still waiting for another delivery which is at least a month overdue Tried to phone Customer Services spent 15 mins on phone... Read more
Complaint from Janmatty on 24 June 2021 about Suttons Seeds.
I made an order for 2 x sets of plug plants early on in May. One for myself and one for my mother. The 2 x £4.99 was taken from my account on 12th May but the plants didn’t arrive.... Read more
Complaint from Judith Venner on 21 June 2021 about Suttons Seeds.
Lavender plugs nearly all dead on arrival. The remaining plants totally un viable and have since died despite nurturing. Charged twice . No response to emails regarding this shockingly poor service. Read more
Complaint from Ajwims on 18 June 2021 about Suttons Seeds.
Ordered the plants on the 11th May and as a result of order delays they were not received until the 9th June. When they did arrive they were totally unusable. I emailed on the same day to complain and asked for... Read more
Complaint from butlerbernadette@outlook.com on 01 June 2021 about Suttons Seeds.
I keep receiving E Mails to buy other items but no sign of my paid for order. Read more
Complaint from Louise Gooding on 16 May 2021 about Suttons Seeds.
Bought Gerbera seeds Cut Flower Mix. Followed instructions for planting, no compost on top! kept just moist and warm and in light in greenhouse but not one shoot! Tried 3 times! Have got the packet in front of me... Read more
Complaint from Raymap on 13 May 2021 about Suttons Seeds.
Can you please let me know when my order will be delivered, I have sent three previous emails and have had no response! Read more
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