Our sentiment meter has detected that Premier Inn complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Premier Inn, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 3, 2024
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We have received 3 complaints about Premier Inn over the last 12 months. The graph below shows a monthly breakdown.
Curious about Premier Inn's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from paulB on 22 March 2022 about Premier Inn.
I booked two rooms and was given three rooms which I assumed was because one of the beds was not made up (just a mattress) in the middle of the night two people entered the room and ask for £125... Read more
Complaint from Craig Wallace on 18 February 2022 about Premier Inn.
I have spent almost an hour waiting on the phone to try and gain a resolution to our problem. (I rang 03330030025 but i was told by an answering machine that my call can not be processed!) Please can... Read more
Complaint from Vixster on 11 November 2021 about Premier Inn.
I don't normally complain but I feel compelled to. We were staying with one of your hotels for my Grandad's funeral. We arrive just gone 8pm to go to the room and just take stock of what had happened during... Read more
Complaint from Bottlekiln on 12 August 2021 about Premier Inn.
I stayed at the Chingford Premier Inn with family, sharing a room with my 3 daughters. On arrival to room 114 on 9th August the room stunk horrifically of stale cigarettes. We immediately complained to a young girl... Read more
Complaint from marksnod67@gmail.com on 24 June 2021 about Premier Inn.
ive moved from your Cowley oxford hotel to your new Botley oxford hotel due to massiive price variations on my block bookings. and i find it very unfair that there is no evening meals at this hotel and feel the... Read more
Complaint from Williams 6701 on 15 May 2021 about Premier Inn.
I booked premier inn for a 4 night stay on 31st may booking reference BESR107944 paid £242.80 and the day after I got email from premier inn advertising the same stay for £170 , I’m extremely disappointed and would... Read more
Complaint from hollydun0001 on 09 March 2020 about Premier Inn.
one person impaticular,is an employee there at the premier hotel, located at:10402 n. Blk. Cyn. Frwy. In Phoenix,az. Anyhow.... employee smokes herion and meth. And she has been stealing things from her place of employment to help pay for her drug... Read more
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