My complaint:
I stayed at the Chingford Premier Inn with family, sharing a room with my 3 daughters. On arrival to room 114 on 9th August the room stunk horrifically of stale cigarettes. We immediately complained to a young girl on reception who repeatedly informed us that the hotel was full and she could not change our room, as we were requesting. We were advised to put the AC on and see if it improved! The young receptionist did come up to the corridor outside room 114 – we had the door open to try and get rid of some of the smell. I went out to her and asked her to enter the room. She did then acknowledge that you could small the cigarette smoke in the corridor! And also advised us that they’d had a complaint from surrounding rooms the previous night due to the amount of noise coming from room 114. Again, the hotel was full and we were asked to speak to the manager the next day. She did offer to move us hotels but we were with other family in the Chingford hotel and we were visiting relatives who live in Chingford. Immediately the receptionist left, one of the children found a blue small cannister under the double bed! We took this to the receptionist who didn’t really comment. None of us knew what the cannister was. Unfortunately due to our commitments with family we were unable to complain to the manager the next day, who we’d been informed would be on shift. Visiting family in Chingford we fortunately spent a lot of time outside of the room. I had to sleep in the room for 2 nights! The room continued to smell of stale cigarettes but we kept the AC on as the receptionist informed us. This did put a complete dampener on our couple of days away and I’m not happy that we couldn’t be moved rooms.
Suggested solution:
Reimbursement!