Premier Inn complaint: 2 payments taken instead of 1

I have spent almost an hour waiting on the phone to try and gain a resolution to our problem. (I rang 03330030025 but i was told by an answering machine that my call can not be processed!) Please can an adviser email me as soon as possible with regards to the following –

Craig Wallace booked a room at premier inn Old Street , London for wed 16th February and paid £89. However, he was not issued with a booking reservation number , and when he arrived after a long journey from Stafford the receptionist said he wasn’t booked in. Craig showed him the transaction for £89 that was pending but he was told to sit in the foyer and rebook which cost Craig a further £104. This registered straight away. However, the following day the £89 did actually go through along with the £104! so now our business is out of pocket because we have been charged twice.

Please can an adviser ring Craig on 07814952313 or email me him on the contact addresses above because we don’t want to be out of pocket. We are quite annoyed that we have been stuck on the phone at a further cost to us!!! so we would appreciate you making contact at your earliest convenience.