While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about PlayStation over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with PlayStation? Submit your PlayStation complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 18 complaints about PlayStation over the last 12 months. The graph below shows a monthly breakdown.
Curious about PlayStation's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of PlayStation. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of PlayStation by calling 1-800-345-7669. If you want to reach out to PlayStation through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from kychick on 21 April 2022 about PlayStation.
I live in an APARTMENT! The address was used by the previous tenant's to purchase a PS5 so I was denied one for my grandchildren. I moved in the end of March 2022. I knew the tenants that lived there... Read more
Complaint from maxinecoyle on 13 April 2022 about PlayStation.
i attempted to contact Playstation to cancel a yearly membership fee which my son ordered the first year he bought his playstation and kept autorenewing. I tried as soon as I noticed the charge and would have been willing to... Read more
Complaint from WereWes on 08 February 2022 about PlayStation.
I pre-ordered a game from Playstation months ago (Life is Strange Remastered 1 and Before the Storm bundle) and it just released 1 week ago; the games are not working as described, due to crashing and poor lighting in-game, and... Read more
Complaint from Mohamed Juma on 31 January 2022 about PlayStation.
I purchased a game but it did not give me a downlead option and it is not showing in the library i have tried PlayStation app but I can not be helped or get an agent to assist me Read more
Complaint from mr.Whiskers5000 on 27 December 2021 about PlayStation.
Already bought the ps4 games, deleted it due to not enough space at the time, tried to install it again after enough space was detected, but only got a X on the file. Says I can buy it again, but... Read more
Complaint from Bkiely06 on 15 December 2021 about PlayStation.
My account was banned a year ago I did nothing on it came back from holidays and it was gone there is a random email on it when I got back and it was banned Read more
Complaint from LateNightHorror9 on 31 October 2021 about PlayStation.
Good Morning On 10622021 at 12:03 PM I received an email of Sign-ID change in the middle of streaming. Which booted me off completely. Attempted to sign back on but my password was Incorrect. I contacted PlayStation Support and gave... Read more
Complaint from RSeyer108 on 21 September 2021 about PlayStation.
My sons PlayStation 4 was working fine until one day the disk drive failed. We took it to someone to be worked on and was told we should just replace the PlayStation, it’s not feasible to repair. But in the... Read more
Complaint from Teisha Long on 14 August 2021 about PlayStation.
Hi Do not have internet at the moment as moving And am unable to access my downloaded games as they are locked. This is unacceptable as I have paid good money for these and am now unable to use them due... Read more
Complaint from PEC PLAYSTATION BAD CUSTOMER SERVICE on 06 June 2021 about PlayStation.
CASE W-515XXX35. DUEL SHOCK CONTROLLER 39100B26479 CUHZCT2A NEW PS4 DUEL SHOCK CONTROLLER OUT OF A NEW BOX WAS RANDOMLY WANDERING. CUSTOMER SERVICE WAS RUDE. 1800 345-7669 SPOKE TO 4 CUSTOMER SERVICE FAILURES. MANAGER WAS RUDE AS WELL. a NEW CUSTOMER PURCHASE OF... Read more
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