Customer support
Complaint from Albav28 on 28 August 2023 about PlayStation.
I have waited to be call on a PS5 issue as the system burned out and smoke came out the unit. Read more
PlayStation complaints
PlayStation Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about PlayStation over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
PlayStation complaint process
Do you have a dispute or had a bad customer experience with PlayStation? Submit your PlayStation complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of PlayStation.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional PlayStation complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about PlayStation?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
PlayStation complaints chart
We have received 18 complaints about PlayStation over the last 12 months. The graph below shows a monthly breakdown.
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PlayStation complaint statistics
Curious about PlayStation's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
34
Total complaints
34
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
34 ratings
How to contact the customer service of PlayStation?
Below, you will find the contact information for the complaint department of PlayStation. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-345-7669
Contact form:
You can contact the customer service of PlayStation by calling 1-800-345-7669. If you want to reach out to PlayStation through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
PlayStation reviews: (34)
Authentic experiences shared by our community for your benefit.
Charged for goods not received
Complaint from NORTHSTAR on 28 August 2023 about PlayStation.
I purchased items from the playstation store for my son. Initially the game worked as it was supposed to so I purchased multiple digital character packages, season membership pass among other digital good through the playstation store totaling around 60-70.00.... Read more
Seems like sabotage
Complaint from Losilluminados94 on 26 August 2023 about PlayStation.
PlayStation needs to stop outsourcing its customer service job to people in other countries who can hardly understand what you're saying because they themselves Hardly speak any English every single time that it comes time for me to have to... Read more
Denied refund that was unauthorized by child
Complaint from Sercret-vice on 22 August 2023 about PlayStation.
I have been contacting playstation since May of this year due to 66 unauthorized transactions caused by my 12 yr old son. They have given me case number after case number. Contacted them again today to learn they have denied... Read more
Game incompatibility issue
Complaint from Londonbloke on 13 August 2023 about PlayStation.
I purchased the game crisis brigade 2 reloaded through the PlayStation network and downloaded it. It clearly stated that it was compatible with both playstation vr headsets 1 and 2.but when I went to play it it was telling... Read more
Account Hacked 3x in 2 months
Complaint from NomeDoGoverno on 15 July 2023 about PlayStation.
My account was hacked three times within two mo the, despite having two step authentication enabled. All three times that feature was disabled and then my sign in ID was also changed. The first two times I was able to... Read more
Two step verification
Complaint from Ur__-karma-__ on 20 June 2023 about PlayStation.
Two a verification is a way to lock you out of your system, if we loose our existing number then there is no way to login even if u have your email id which is indeed used to reset ur... Read more
Banned for no reason
Complaint from rzombert on 21 May 2023 about PlayStation.
I got banned for no reason for 60 days. This already had happened but for 7 days I have no clue what I did. Read more
refund rejected
Complaint from Xtr3m3Racing22 on 28 July 2022 about PlayStation.
i havent used my account in almost a year i believe and i have still been getting money taken out of my bank for a subscription i dont use. all i asked for was a refund of £25 and i was... Read more
my system being a lemon and not working
Complaint from I_am_baba_yaga87 on 01 July 2022 about PlayStation.
so i bought my ps5 digital in late april. i only had it two weeks before it started crashing and couldnt play any games so i opened a repair ticket and then it came 5 days later and so i... Read more
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