I went to the Willowbrook mall to return a t-shirt on Monday 1/15 Jan. 15th and I explained that I can’t put the return on my debit card because I had fraud charges and I had to close the account.... Read more
PacSun complaints
PacSun Complaint Sentiment: Neutral
Our sentiment meter has detected that PacSun complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with PacSun, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
PacSun complaint process
Do you have a dispute or had a bad customer experience with PacSun? Submit your PacSun complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of PacSun.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional PacSun complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about PacSun?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
PacSun complaints chart
We have received 5 complaints about PacSun over the last 12 months. The graph below shows a monthly breakdown.
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PacSun complaint statistics
Curious about PacSun's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
9
Total complaints
9
Open Complaints
0
Complaints pending
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Complaints resolved
1.0
9 ratings
How to contact the customer service of PacSun?
Below, you will find the contact information for the complaint department of PacSun. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-877-372-2786
Contact form:
You can contact the customer service of PacSun by calling 1-877-372-2786. If you want to reach out to PacSun through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
PacSun reviews: (9)
Authentic experiences shared by our community for your benefit.
Online order not fulfilled
Complaint from VeroniqueBridgerton on 12 September 2023 about PacSun.
I placed and order and paid extra to have it express delivered, 5 days later it has not even been shipped. They won't help, they won't cancel, and I do not need it anymore. Read more
Dressing room not open
Complaint from redjetagrl on 07 September 2023 about PacSun.
We entered the store yesterday (9-6-23) around 6:15 pm and my daughter had picked some clothes out for her birthday which was yesterday. She wanted to try them on before purchasing to make sure they fit and the girl told... Read more
Falsely lying
Complaint from Blancabg on 07 July 2023 about PacSun.
So I place an order online. I brought a shirt and when I received my package the shirt had a hole in it. They told me I need to drop it off at ups if I want my refund back,... Read more
Horrendous Staff
Complaint from Katelynn123 on 13 May 2023 about PacSun.
I came to the store today to buy new swimwear for my daughter. There was only one visible staff member and she was unprofessional the entire time my daughter and I were shopping. The visible staff member had white hair.... Read more
Pacsun employees
Complaint from Cidemily on 27 October 2022 about PacSun.
This location is ran by kids. They don't help they fool around. They were even talking badly about customers in front of me. They stay on their phones. It's ridiculous. Tired of going into this location with little kids not... Read more
Refusing return
Complaint from Nataliya H on 23 September 2022 about PacSun.
I purchased two t-shirts for my son and did not notice one of the t-shirt has a tiny hole in the front. My son wore it to school for one day and told me the shirt is damaged, but he... Read more
Store hours
Complaint from Armstrong777 on 23 August 2022 about PacSun.
I arrived like fifteen minutes before the PacSun located at North Westfield Mall closed and when I arrived there the staff had already closed up. All I wanted was to exchange some items for a smaller size. Read more
Order won’t ship
Complaint from Abbyb on 29 September 2021 about PacSun.
It’s been over a week since I placed my order and it hasn’t even shipped yet. I’ve been checking it every day and I have text updates on. I literally don’t understand why they haven’t shipped it yet. I’ve called,... Read more
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