Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 27, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

'Cuties' on Netflix.

Complaint from Jas on 15 September 2020 about Netflix.

Absolutely disgusting film, this movie sends the wrong message to children, without a shadow of a doubt. Paedophiles will find this movie undoubtedly fascinating. There is talks of a rally in Australia that will protest Netflix's Cuties post-coronavirus restrictions. Read more

Comments: 0
Rating:

Cuties

Complaint from trinity on 15 September 2020 about Netflix.

I am absolutely disgusted by you guys right now. You need to take down the movie cuties or I’m never watching Netflix again. I have been telling everyone I know to cancel there Netflix and I will continue to do... Read more

Comments: 0
Rating:

The sexualisation and exploitation of UNDERAGED CHILDREN

Complaint from Clairebell on 15 September 2020 about Netflix.

I know I speak for many when I say, The Blatant sexualisation and exploitation of these UNDERAGED CHILDREN In what is called “cuties” Is a disgrace. And we wait in anticipation for Netflix to do the MORAL thing and remove... Read more

Comments: 0
Rating:

Movie Cuties is child pornography

Complaint from Cmason on 14 September 2020 about Netflix.

We are horrified that you would allow this movie on your site. You can call it what you want, but it’s child pornography. Read more

Comments: 0
Rating:

Show- cuties

Complaint from Emmartinez on 14 September 2020 about Netflix.

I am outraged that Netflix would show a movie about young girls dancing inappropriately!!!! Do they not realize that pedophiles would enjoy this! I can’t believe what has become of this world.... and that Netflix is ok with this! Read more

Comments: 0
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Cuties and Netflix are disgusting

Complaint from DKB on 14 September 2020 about Netflix.

Any show that sexualizes children and whose target audience is pedophiles, intentional or otherwise, I will NEVER support. Child porn is NOT art. As a paying customer I demand Cuties be pulled. Netflix is just as disgusting for airing it... Read more

Comments: 0
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Cuties

Complaint from Cglacy on 14 September 2020 about Netflix.

Please remove the movie Cuties! It is a pedophilic movie!!!! If it is not removed I and many other people i know will be canceling Netflix. Read more

Comments: 0
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Delete Cuties from your service!

Complaint from MKH on 14 September 2020 about Netflix.

It is unbelievable that the people of Netflix would think that sexualization of children would be a worth while show. This is disgusting! Read more

Comments: 0
Rating:

Cuties needs to be pulled

Complaint from frank76@gmail.com on 14 September 2020 about Netflix.

While I understand the intentions of the director, I don't believe this movie should be broadcasted. Eleven year old should NOT be dancing like that, regardless of if the movie was promoting it or not. Please do the... Read more

Comments: 0
Rating:

The Series Cuties should be banned!

Complaint from kpc on 14 September 2020 about Netflix.

The netflix series Cuties depicts prepubecent girls dancing in a sexualized way. This only adds to the overt sexualization of our children and IT MUST BE STOPPED!! For anyone to look at this show and not see that there is... Read more

Comments: 0
Rating:

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