While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Luno over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Luno? Submit your Luno complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Luno.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Luno complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 6 complaints about Luno over the last 12 months. The graph below shows a monthly breakdown.
Curious about Luno's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Luno. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Luno through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Nono on 01 December 2022 about Luno.
I was approached by two agent claiming to be trading experts ,they scammed me and refuse to give Me my money back,after pro isi g me that I'd get my profits in two days time after investing in bitcoin. Read more
Complaint from Bettoh on 23 October 2022 about Luno.
Luno recently stole 1300 from me and I am working on different options to try to recover my funds. There are a lot of posts on the internet where people have deposited their money and Luno locks them out of... Read more
Complaint from Blackbird7 on 20 October 2022 about Luno.
After contacting Luno , to as about updating my debit card, because my card was scammed, so had a new one. I tried on there site to try and find , how too. I received an email, from them stating that they... Read more
Complaint from Michelle Dauberman on 24 January 2022 about Luno.
My trading account with Luno is still locked. I have been through every verification process. I have enabled the 2A authentification system. Luno have called me on the phone and asked several verification questions. Everything has been done, but LUNO... Read more
Complaint from Prince investment on 05 November 2021 about Luno.
I have tried verification of my account on the APP. I submitted the request doucoumet waited for a month only to discover it was rejected, I tried resending the documents again it showing file already existed. I used another document... Read more
Complaint from katie dickson on 14 April 2021 about Luno.
Opened an account in 2020 never used it, Recently opened a new account under same details, It never told me once that i already had an account under the same details, Anyway when i went to withdraw my funds from... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
