Luno complaint: Closing my account

Name: Closing my account
Item: Luno
Rating: 1
Author: Steve

Open 20 Oct 2022 183 views Crypto / DeFi / Blockchain

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Filed 20 Oct 2022 by Steve

After contacting Luno , to as about updating my debit card, because my card was scammed, so had a new one.
I tried on there site to try and find , how too.
I received an email, from them stating that they were closing my account.
They couldn’t explain to me why, only that I’d broken there’s rules, the attached email explains.

Luno complaint: Closing my account — Photo Steve uploaded with this complaint

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Case details

Status: Open
Company: Luno
Filed: 20 Oct 2022
Rating: 1/5
Desired resolution: By leaving my account open, and double check there reason again. Because I’ve done nothing wrong, only trying to update my cards
Problem: Account closed after card update
About: crypto account

Progress

Filed
Company notified
Company replied
Resolved

20 Oct 2022 Complaint filed and published
20 Oct 2022 Message from Bizzy: we notified Luno about this complaint.

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