Luno complaint: verification of identity

Name: verification of identity
Item: Luno
Author: Goodness

Open 5 Nov 2021 184 views Crypto / DeFi / Blockchain

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Filed 5 Nov 2021 by Goodness

I have tried verification of my account on the APP. I submitted the request doucoumet waited for a month only to discover it was rejected, I tried resending the documents again it showing file already existed. I used another document still same result

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Case details

Status: Open
Company: Luno
Filed: 5 Nov 2021
Desired resolution: Change the verification process to input ID number, it seems uploading picture of the documents they are not perfect at it
Problem: Identity verification keeps getting rejected
About: identity verification
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

5 Nov 2021 Complaint filed and published
5 Nov 2021 Message from Bizzy: we notified Luno about this complaint.

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