Our sentiment meter has detected that Luno complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Luno, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Luno? Submit your Luno complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 6 complaints about Luno over the last 12 months. The graph below shows a monthly breakdown.
Curious about Luno's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Luno. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Luno through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Henkie on 31 March 2024 about Luno.
I have been successfully verified by Luno on numerous occasions. I can to realise that every time the crypto market start to pick up, I receive messages from the platform to verify myself. Having done so successfully every time, I... Read more
I made a deposit of 398.00 on 25 March 2024 at 09:46 and it has not reflected in my account up to now, I emailed support which asked to send proof of payment so that they can allocate funds which... Read more
Complaint from JacquesD on 24 March 2024 about Luno.
I cannot withdraw my money from Luno platform after providing all the information for account verification. It is now a month since I provided info and Luno does not respond to any of my correspondence. Read more
Complaint from Mlitero2019 on 01 January 2024 about Luno.
I tried to send crypto to an external wallet and when the transaction was done I received a message via sms to say authorise the payment, however since I lost my phone before this transaction I then sent an email... Read more
I've been scam who claim to work for luno....so i have been sending moneg to their address Read more
Complaint from Globex360 on 28 August 2023 about Luno.
We are a broking firm - we thought Luno will be safe as they were registered in SA and they used Std bank. On 29/08/2021 I received a WhatsApp - acc has not been uploaded on the new Luno server-it... Read more
Complaint from Suhail on 23 April 2023 about Luno.
I am at my with end with Luno. I am a trader if financial markets. I am able to withdraw from my platforms using btc, which I did. Upon withdrawal of my funds which is a substantial amount, Luno had request... Read more
Complaint from Judd jones on 16 February 2023 about Luno.
They blocked my account I changed device now tell me to withdraw funds which I did they sent it to Barclays Bank I bank with pockit prepaid account to withdraw vi have to deposit in there bank I've done it... Read more
I updated my profile with ID documentation and some photographs to increase the maximum i can use from my wallet. I have not heard anything and cannot transfer money to buy coins Read more
I have send 1000$ to luno since the 19 December and it went to a contract .ive been told no theres nothing they acn do Read more
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