Luno complaint: PAYMENT AUTHORISATION

Name: PAYMENT AUTHORISATION
Item: Luno
Rating: 2
Author: Mike

Open 1 Jan 2024 88 views Crypto / DeFi / Blockchain

File your Luno complaint How does Complain.biz work?

Filed 1 Jan 2024 by Mike

I tried to send crypto to an external wallet and when the transaction was done I received a message via sms to say authorise the payment, however since I lost my phone before this transaction I then sent an email to Luno Support to request that they change authorisation from sms to email.

However this has not been implemented and as a result it delays my transactions.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Luno
Filed: 1 Jan 2024
Rating: 2/5
Desired resolution: They resolve my complaint by changing the authorisation method from sms to email.
Problem: Authorisation method change not made
About: payment authorisation

Progress

Filed
Company notified
Company replied
Resolved

1 Jan 2024 Complaint filed and published
1 Jan 2024 Message from Bizzy: we notified Luno about this complaint.

See all 17 Luno complaints

Discussion

0 comments

No comments yet. Been through something similar with Luno? Start the discussion above.

More Luno complaints

View all 17

Blocked my account without notice

I have been successfully verified by Luno on numerous occasions. I can to realise that every time the crypto market…

31 Mar 2024

Account verificatio

I cannot withdraw my money from Luno platform after providing all the information for account verification. It is now a…

24 Mar 2024

Scam

I’ve been scam who claim to work for luno….so i have been sending moneg to their address

20 Dec 2023

Wronged by Luno too?
Make it sting!

Launch complaint