Luno complaint: Fraud reported luno did not resolve lost
Filed 28 Aug 2023 by Paul
We are a broking firm – we thought Luno will be safe as they were registered in SA and they used Std bank. On 29/08/2021 I received a WhatsApp – acc has not been uploaded on the new Luno server-it will be deactivated. I emailed Luno support to if all was in order. WhatsApp line said email to support was received. A new device was added. I felt concerned – locked our account and reported it to Luno. A day later Luno authorized an amount of BTC 1.00819259 to be paid out to the fraudsters. Up until today 28/08/2023 Luno have not resolved this matter!
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