Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 30, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from CHAPUT VERMONT on 03 October 2021 about Instacart.
For the second time in a row--missing items not delivered but paid for: 5 ice tea gallons 4 Pepperidge Farm bread loafs 1 Jones pork sausage 3 roasted chickens 4 V-8 juice Hormel boneless onion-garlic roast Bakery French twirls Delivery guy is a grubby moron who dumps... Read more
Complaint from Chiyarusu on 02 October 2021 about Instacart.
My daughter did 30 batches in 30 days and it was not honored to the person who referred her. This is unfair. One of your associates said it had to be 30 deliveries but that is not true.... Read more
Complaint from mwm1165@gmail.com on 29 September 2021 about Instacart.
My complaint concerns the BAD Instacart reviews I just read, and there are so many of them! I have only ordered a few times using Instacart and haven't had a problem ... so far. However, the reviews frightens... Read more
Complaint from Michrohrer on 27 September 2021 about Instacart.
Some of your shoppers are absolutely down right rude and think they are special. I work at Savemart and they treat our employees terrible. We should be working together don’t know why they have to be that way Read more
Complaint from CJ2021 on 22 September 2021 about Instacart.
Instacart deactivated my shopper account saying I failed to deliver 2 orders which isn't true. I replied to the email they send to try to tell them that was not true. They literally reapplied a few minutes later saying that... Read more
Complaint from Rita rush on 20 September 2021 about Instacart.
Was smell of weed an nasty attitude, lady name always sherita Jackson Read more
Complaint from Uralriver on 18 September 2021 about Instacart.
Driver did not come to my door for delivery, saying not delivering to doors at apartments. (Lazy?) Also, my frozen items were soft. I live 1.5 miles from Ralph’s. Read more
Complaint from Patrick Byrns on 12 September 2021 about Instacart.
Didn't get half of my groceries and still charged same amount. Driver was lost and didn't know the area. Read more
Complaint from byarborough2@verizon.net on 10 September 2021 about Instacart.
AFTER RECEIVING MY CARD AND ACCOUNT TO START DELIVERY FOR YOUR COMPANY ITS NOW TELL ME MY BACKGROUND CHECK DIDNT CLEAR CAN'T GET A ANSWER FROM ANOTHER PARTY ... Read more
I ordered ice cream which the driver left in the heat. I have sent 2 pics and they still are lying about it. I want my $70 back Read more
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