Essurrance refuses to settle claim. Will not return emails phone calls faxes. The worse I have seen Read more
Esurance Complaints Service & Advice
Most Common Esurance Complaints and Tips
While Esurance offers a range of insurance products, complaint data from our community has flagged several recurring issues with their services. Common complaints include slow or insufficient processing of claims, lack of communication from customer service, and delays in handling repairs or refunds. Customers also report problems such as incomplete vehicle reports and home damage not being addressed in a timely manner.
To avoid these issues, we strongly advise customers to keep detailed records of all interactions with Esurance, follow up regularly on the status of claims and repairs, and document all damages thoroughly with photos and videos. Promptly escalate any unresolved issues to higher management or consider seeking assistance from an insurance ombudsman if necessary.
How and why file a complaint about Esurance?
Do you have a dispute or had a bad customer experience with Esurance? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Esurance.
Esurance Customer Sentiment: Neutral
Our sentiment meter has detected that Esurance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Esurance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
Esurance complaints chart
We have received 0 complaints about Esurance over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Esurance complaint statistics
Curious about Esurance's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
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Open Complaints
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8 ratings
How to contact the customer service of Esurance?
Below, you will find the contact information for the complaint department of Esurance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1800-378-7262
Contact form:
You can contact the customer service of Esurance by calling 1800-378-7262. If you want to reach out to Esurance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Esurance: (8)
Helpful experiences shared by verified Esurance customers. Search, discuss and connect with other people in our community.
On 28 February I canceled my insurance with your agent, our agent ineglected to cancel it. On 15 March 2 $122 and checking on my account for my insurance. When I contact the agent they backdated to 1 March, and... Read more
Incomplete vehicle report
Complaint from Ed_Amzayan on 20 March 2023 about Esurance.
My vehicle damage was not properly evaluated and my car is not safe to drive but the adjuster is just ignoring these issues and ignoring the supplemental repairs that Porsche dealership has requested. I have been without a car for... Read more
Incapacitated from Nov 21, 2022 - 11723
Complaint from Edwards2023 on 05 February 2023 about Esurance.
I was unable to make the required payments for my car insurance premium for 2 months and when I went into the account, the system wouldn’t allow me to update my banking information so the payment posted to a closed... Read more
No communication
Complaint from Inasense on 19 December 2022 about Esurance.
I filed a claim with Esurance back in early November for my stolen vehicle which was recovered but damaged. I’ve had almost zero contact with the representative handling my claim. I barely to get a rental which Esurance did... Read more
NO communication for over 6 weeks.
Complaint from pmorgan2020 on 06 October 2022 about Esurance.
On 82022 I was in a car accident. I filed a claim with Esurance on 82022. After being contacted by the claims department on 82122 we communicated until 82322 when I was told my claim is being transferred to the... Read more
My home still sitting with a hole in the roof after a month
Complaint from Upset grandmother on 19 April 2022 about Esurance.
A tree limb went through my roof on march 22 it is now april19 and they tell me they are not going to fix my roof. There is ceiling damage in 4 rooms and even in my basement and my... Read more
Lack of answers and customer service
Complaint from Djnichols89 on 30 November 2021 about Esurance.
I was in a car accident on 102721 I have still not been able to contact my PIP adjuster. I call and call and she nor her manager never calls back. I have been paying for pip, monthly and now... Read more
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