Our sentiment meter has detected that El Pollo Loco complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with El Pollo Loco, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 2, 2024
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We have received 4 complaints about El Pollo Loco over the last 12 months. The graph below shows a monthly breakdown.
Curious about El Pollo Loco's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of El Pollo Loco. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of El Pollo Loco by calling 1-877-375-4968. If you want to reach out to El Pollo Loco through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from jmmyzpage@gmail.com on 27 March 2022 about El Pollo Loco.
Friday March 25 2022 between 10 10:15 am. Worker who took my order seemed impatient. I couldn't hear her through her mask and the plexi glass shield the first couple of times then she pointed to the mat and asked what... Read more
Complaint from barbstepp on 01 February 2022 about El Pollo Loco.
Jan. 9th and again on Jan 30 I had a 2 piece meal (breast wing), Both times all the pieces were burned on edges and very dry. I am sure they had been siting on the grill... Read more
Complaint from Bobbye on 27 January 2022 about El Pollo Loco.
Chicken burned threw away most of it. Read more
Complaint from No Pollo in Brea on 06 January 2022 about El Pollo Loco.
On 01052022 @ 12:56 PM, I placed my online order for a 10 piece Familia Dinner Meal which included 2 large sides. I scheduled it to be ready at 4:45 PM. When I arrived my order was... Read more
Complaint from jose1006 on 11 December 2021 about El Pollo Loco.
I found some feathers on my chicken leg. Read more
Complaint from jaycee on 22 November 2021 about El Pollo Loco.
On November 20,2021 at approximately 7:00 pm, my husband and I went to El Pollo Loco, 779 W. Riverdale Road, Riverdale, Utah. We ordered 2 keto burritos to go. Each burrito was rung up as $9.99 each. Upon looking at... Read more
Complaint from rjblakemore on 03 November 2021 about El Pollo Loco.
I bought a chicken advocado salad today November 3rd and requested cilantro dressing. I used the drive thru.When I got home the cilantro dressing was not in the bag. The salad also was so spicey it burned my mouth. I... Read more
Complaint from A disappointed customer on 10 September 2021 about El Pollo Loco.
I visited this El Pollo Loco on Copper Hill Drive in Valencia 4 times since it opened a couple of months ago and every time they have been out of certain items that come with a meal. yesterday my... Read more
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