Our sentiment meter has detected that El Pollo Loco complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with El Pollo Loco, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 16, 2024
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We have received 4 complaints about El Pollo Loco over the last 12 months. The graph below shows a monthly breakdown.
Curious about El Pollo Loco's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of El Pollo Loco. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of El Pollo Loco by calling 1-877-375-4968. If you want to reach out to El Pollo Loco through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Rickyranjha on 08 August 2023 about El Pollo Loco.
Location is Risecrane/prairie ave .They close store before 10pm I arrived at store by 9:35pm there dinning timings shows at door 10pm. But they won’t let me in I asked manager to give her name to complain about this but... Read more
Complaint from Bianca Goodnight on 12 July 2023 about El Pollo Loco.
I ordered at 3pm didn't get food for 3 hrs.I complained as it's a delivery service store uses.Not grubhub or other service. Management called me saying that they were srry. And I would be getting refund. $35.91.I have called numerous... Read more
Complaint from Ooooooooo on 04 July 2023 about El Pollo Loco.
I make a complaint on 6.28.2023.regsrding money return after I cancel.dinner order.because I think it's was to much for 2.legs order .1 large mashed potatoes.and small cheese macaroni.for$17.57.lady call me today round 5pm. screaming.and asking.whit out.present her self.i don't appreciate.some... Read more
Complaint from Joni Huth on 19 May 2023 about El Pollo Loco.
I ordered a 12 piece family meal at the store on Winnetka in Canoga Park. When I was handed the bag, the girl at the window did not state that there was a second bag. I drove all the way... Read more
Complaint from Leila on 05 April 2023 about El Pollo Loco.
I went through the drive-through today evening around I don’t know between 6 PM and 730 8 o’clock and the driver of my vehicle $100 bill who didn’t handle it to the worker and a police logo. They had to... Read more
Complaint from NaniVero3 on 30 March 2023 about El Pollo Loco.
My co-worker and I stopped at the Pollo Loco in Escondido for some dinner, and we placed an order through the drive-thru for two tostada salads. I added a side of guacamole, but we just wanted a small one like... Read more
Complaint from Barkleylori7 on 01 March 2023 about El Pollo Loco.
Nachos soggy no salsa or utensils Included also 2 pcs meal ordered white and received dark sides rice and corn got beans ordered 4 churros got 2 Read more
Complaint from teh74 on 25 January 2023 about El Pollo Loco.
On Jan 22, 2023 at 4:45pm, I ordered picked up a 12 piece family meal with extra tortillas. The bill exceeded $50 and I was completely disappointed with the food. The chicken was overcooked and extremely dry,... Read more
Complaint from RDC on 11 January 2023 about El Pollo Loco.
My husband I checked out your resrturant on Friday morning December30 walked in talked to manager about getting a order for our family of 20. He said no problem but give us an hour we said ok never mentioned... Read more
Complaint from Dining room always closed on 17 December 2022 about El Pollo Loco.
I've visited this restuarant 3 times this week and the dining room has been closed and since I use EBT I can't go through drive thru. Read more
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