El Pollo Loco complaint: burnt chicken

Complaint from barbstepp reported on 01 February 2022 about El Pollo Loco

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My complaint:

Jan. 9th and again on Jan 30 I had a 2 piece meal (breast wing),
Both times all the pieces were burned on edges and very dry. I am sure they had been siting on the grill waiting for me to come place my order.
I really like El Pollo but don’t know if I can put up with such burned pieces

Suggested solution:

Maybe keep pieces away from direct flames while waiting to be ordered

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