Our sentiment meter has detected that El Pollo Loco complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with El Pollo Loco, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with El Pollo Loco? Submit your El Pollo Loco complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of El Pollo Loco.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional El Pollo Loco complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 4 complaints about El Pollo Loco over the last 12 months. The graph below shows a monthly breakdown.
Curious about El Pollo Loco's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of El Pollo Loco. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of El Pollo Loco by calling 1-877-375-4968. If you want to reach out to El Pollo Loco through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from ElPolloLocoRudeToCustomers on 03 October 2022 about El Pollo Loco.
The Pollo Loco chicken is one of my favorite fast food restaurants. The taste is amazing and it is one of the healthier choices when it comes to fast food. I never complain about fast food restaurants, because it is... Read more
Complaint from David diaz on 24 September 2022 about El Pollo Loco.
I order a combo,I said 3 pieces combo,breast ,tight,and leg,I received 2 pieces breast,and a tiny,and dry wing,idid not see the wing,,until I took a piece of breast,it was hidden under the breast.i was at home,so I did not call... Read more
Complaint from sil on 02 September 2022 about El Pollo Loco.
This store just recently opened in this location. We were excited to have a store close to home until we found the quality to be poor. The salsa was filled to only half the level in each container and... Read more
Complaint from jakee818 on 17 August 2022 about El Pollo Loco.
I purchases three crispy tacos supreme with iced tea. I was told my charge was $9.00 plus change. I got home. There was nothing I order but my iced tea.and the things listed on my order 825 were not... Read more
Complaint from Customer 808 on 05 August 2022 about El Pollo Loco.
I’ve eaten your chicken tostada salads for many years with double chicken! I bought two salads today for myself and a friend, and they were nothing like what I’ve bought in the past! The chicken was dry, and there was... Read more
Complaint from ivila on 18 July 2022 about El Pollo Loco.
El Pollo Loco is one of my favorite places to eat for its quality and price. I visited the restaurant on July 16th, 12:10 pm (the receipt is very hard to read). As I was waiting for my order, a $7.79... Read more
Complaint from PKB on 01 July 2022 about El Pollo Loco.
Both the the person in front of me were made almost 20”, and when I asked why, the Manager simply said sorry? I do not stop at these types of restaurants normally. When I do I do not expect to... Read more
Complaint from Rachelwade on 09 May 2022 about El Pollo Loco.
Went to pick up my online order only to get there with the doors locked and being ignored. Called their number. To several minutes to get noticed and when I got inside they had to retake my order. When I... Read more
Complaint from Subrown on 02 May 2022 about El Pollo Loco.
The service was VERY slow, I went inside and it was a 20 min wait just to order. There was one employee taking orders, one employee at the drive thru and one employee cooking. I saw another person walking in... Read more
Complaint from Teri Taylor on 09 April 2022 about El Pollo Loco.
Unkept outside, dirty inside, ceiling work being done, near stove tops, watered down small containers of cilantro dressing, no salsa. Terrible! Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
