While Australia Post efficiently manages a vast array of mail and parcels daily, complaint data from our community has flagged several recurring issues with how some deliveries are handled and managed. Common complaints include parcels being sent to the wrong post hub, packages being left at the post office instead of delivered, and instances of mail and parcels being tampered with. Customers also report failures in package delivery, such as items being sent across the country incorrectly or unable to get past specific points like Welshpool WA.
To avoid these issues, we strongly advise customers to ensure their address details are clear and accurate and to provide any necessary delivery instructions when placing an order. If problems arise, contact customer service promptly and document all interactions. Gathering evidence, such as photos and videos, can also help support your case.
Do you have a dispute or had a bad customer experience with Australia Post? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Australia Post.
Our sentiment meter has detected that Australia Post complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Australia Post, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Australia Post over the last 12 months. The graph below shows a monthly breakdown.
Curious about Australia Post's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Australia Post customers. Search, discuss and connect with other people in our community.
Complaint from debrishish on 06 July 2024 about Australia Post.
On the 05th of July 2024 I visited Australia post shop at Lakemba to check on a missed delivery.the customer service staff were very insulting and rude the email I recieved twice told me that it was a missed... Read more
Complaint from hecate29 on 29 September 2023 about Australia Post.
they are always sending parcels to whyalla hub. WRONG HUB ..then whyalla has to send it back to adelaide then they send again it back to whyalla again ....port augusta is the hub it has to go... Read more
Complaint from Ancy on 06 September 2023 about Australia Post.
Delivery man leaving the parcel at post office. Not even coming to house address. This is the 7th time incident in 1year. Read more
Complaint from Cecile on 24 July 2023 about Australia Post.
I went in to register A letter I was sending to my brother, Who has A P.O. Box at Gambier East Post Office. The lady in charge kept making. un-necessary comments to me RE: Registered mail can be refused to be... Read more
Complaint from tijak9498 on 30 June 2023 about Australia Post.
I sent a package to my daughter on 16 June 2023 It was sent from nsw and was being delivered to nsw 2 days after sending, it arrived in Western Australia. It’s been there for 15 days I’ve had no help from... Read more
Complaint from PCrow on 03 February 2023 about Australia Post.
Parcel arrives Sydney from US on 6th Jan 23, 7Jan 23 sent to Mascot? 10th Jan 23 back to Syd. same day back to Mascot again. 21st Jan 23 reached Welshpool WA. 22nd Jan 23 Welshpool WA sends it to Botany Bay... Read more
Complaint from K.D. on 05 August 2022 about Australia Post.
We have lived at our address for 8-9 years and never had a problem with mail or parcels but since a new driver A.J. he refuses to deliver to my address he has used the excuse that he thought no... Read more
Complaint from Ken duggan on 05 August 2022 about Australia Post.
I have had trouble with Australia post for a while now I can't get parcels to my house unless I pay for a steel box with a lock and give a key to driver(unacceptable not going to happen)so I get... Read more
Complaint from Ollie707 on 14 July 2022 about Australia Post.
In May this year I readdressed my grandson's Medicare Card to the above address. in Sorrell Tasmania....it never arrived despite my grandson going to the post office several times. On 1 July I received to registered letters at my... Read more
Complaint from heinz571@bigpond.com on 20 May 2022 about Australia Post.
The post man who delivers our mail insists on driving over our front lawn which is very soft and muddy as a result of the recent rain. He leaves six inch deep ruts every time he takes his shortcut to... Read more
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