Australia Post complaint: Failure to deliver mail

In May this year I readdressed my grandson’s Medicare Card to the above address. in Sorrell Tasmania….it never arrived despite my grandson going to the post office several times.

On 1 July I received to registered letters at my home in Korora (suburb of Coffs Harbour.) delivered to my door, and I had to sigh for them. I realised they were my daughter’s birth certificates, and my grandson was urgently waiting for this birth certificate to enable to get a passport. So as I live alone and could not drive as I had a full splint on my leg if he would take the readdressed letter and put it in the post to go to my grandson. I spoke to Riley at the time and he frequently checked with Sorell Post Office an it never arrived. I didn’t realise until speaking with Riley when the birth certificate hadn’t arrived that he had never received the Medicare card..