Zaxby’s complaint?

Do you have a dispute or a bad customer experience with Zaxby's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 25 Zaxby's complaints we received.

The Zaxby's customer service number in our data is 1-866-892-9297, and there is a contact section on zaxbys.com for anything you want in writing. Orders placed in the Zaxby's app are best raised in the app itself, because the order and the payment are already attached to the case. Have the receipt ready: the store number, the date, the time and the order number on it are what let anyone trace what happened. Ask for a case or reference number before you hang up, and set the store number, the date and that reference out in your complaint here: we write it up with you in minutes, in the wording that gets a store manager to act.

Zaxby's is franchised almost everywhere outside its home region, with the corporate office in Athens, Georgia, so a complaint sent to corporate is usually logged centrally and then passed to the owner of that restaurant. Make that hand-off work for you: name the store address, the date, the time and the order number, describe what happened in plain sequence, and say what you want done rather than only how it felt.

Send it in writing through the contact section on zaxbys.com if you want a record, and follow up on 1-866-892-9297 with the reference if a week passes in silence.

For a wrong, missing or inedible order, go back to the restaurant with the receipt and ask for the manager: at store level a refund or a remake can be handled on the spot, and the same day is much easier than a week later. App orders run through the order history and the help section in the Zaxby's app, and anything ordered through DoorDash, Uber Eats or Grubhub is refunded by that platform rather than by Zaxby's.

If the store refuses and the charge is on a card, your card issuer can look at a dispute. Turned down for a refund you are owed? File your complaint on our website with the order details and the amounts, and other customers of that same store can find your case and back it up.

Stop eating it and keep the evidence: put what is left in the fridge with its packaging, photograph it, and hold on to the receipt, because the store number and time stamp on it identify the batch and the shift. Undercooked or raw chicken, foreign objects and unclean equipment such as ice machines are exactly the kind of thing a restaurant is required to act on, so tell the manager immediately and ask for the incident to be logged, then report it to corporate on 1-866-892-9297.

Also report it to your county or state health department: they inspect restaurants, they act on public reports and their record is independent of the chain. If you became unwell, see a doctor and say what you ate and when, because a medical record turns your account into evidence. Chicken served raw? A complaint through our complaint process puts it in front of Zaxby's: we bring it to their attention through emails, social media and paper complaint letters.

So far consumers reported 25 complaints about Zaxby's here, with an average rating of 1.3 out of 5. The themes repeat across locations: food quality and food safety, including undercooked chicken and concerns about hygiene, rude or unprofessional service, orders that come out wrong, and the way individual restaurants are managed, with staff raising grievances about that as often as customers do.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zaxby's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Zaxby's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.