Our sentiment meter has identified a 100% increase in complaints about Zaxbys over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Zaxbys's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Zaxbys? Submit your Zaxbys complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 18 complaints about Zaxbys over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zaxbys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Zaxbys. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Zaxbys by calling 1-866-892-9297. If you want to reach out to Zaxbys through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Moffett Wells on 22 April 2024 about Zaxbys.
Employee filled ice in dining area and used bare hands to push overflow of ice into machine. Advised him that it wasn’t sanitary he refused to listen and insisted his hands were c”clean” Read more
Complaint from Pamela S on 31 March 2024 about Zaxbys.
Went I went inv to eat ,your employees were cussing and playing around it took 10 mins to take my order and I was the only one in line. Then after they finally took my order I was... Read more
Complaint from Dvpate27 on 28 March 2024 about Zaxbys.
I started working at Zaxby's in January 2024 I have missed days due to illness I have a note from doctors never missed am I excused day I was put on probation after been wrote up twice for being sick... Read more
Complaint from Mustiy on 27 March 2024 about Zaxbys.
The first thing was we waited over thirty minutes on our food. Once we received our food after over 30 minutes of waiting, the food was cold and burnt. I also ordered cookies which was uncooked. I also asked for... Read more
Complaint from Cleta Parker on 31 January 2024 about Zaxbys.
Received raw chicken Read more
Complaint from MBarnes on 20 January 2024 about Zaxbys.
I would like to start off this complaint by explaining how disappointed I am in Zaxby’s, specifically the Zaxby’s in Smithfield, NC. I worked there for a while, and have had the worst job experience. First off, the whole management... Read more
Complaint from Gcurtis on 27 December 2023 about Zaxbys.
The cashier was rude and not very well trained. I ordered a salad and had an app reward for free large drink. Had to repeat order several times. I told her I wanted my free large drink,... Read more
Complaint from Kelsisusanne on 16 November 2023 about Zaxbys.
I came in around 9:15 to pick up a DoorDash order the lady with purple braids gives a nasty look and goes isn’t the lobby closed and everyone proceeds to make a big deal about me picking up an order... Read more
Complaint from Michael Russell on 10 October 2023 about Zaxbys.
For the money, it was waste Read more
Complaint from Lexissssss on 03 October 2023 about Zaxbys.
I just started working there and keep getting sent home because the labor is “high”. I’m a senior in high and have multiple things to pay for. I am being scheduled for 3 hours and getting sent home after... Read more
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