Papa Murphy’s complaint?

Do you have a dispute or a bad customer experience with Papa Murphy's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 27 Papa Murphy's complaints we received.

The Papa Murphy's number in our data is 360-260-7272, and papamurphys.com has a contact route for feedback about a store or an online order. That number reads as a head office line rather than a dedicated guest service desk, so for a single order the store that made it is usually the quicker call.

Have the store, the date, the time, the order number and the receipt ready. Because the pizza goes home uncooked, problems often only show up in your own kitchen: photograph the pizza as it came out of the box before you bake it, and keep the box label with the order details on it.

Go back to the store that made the pizza, with the receipt and with the pizza itself if you still have it: staff at the counter can usually remake it or refund it, and that decision is made in the store rather than at head office. For an order paid for online or in the app, call that same store first and quote the order number, because the store handles the order even though the payment ran through the website.

If the store refuses, ask for the reason, the manager's name and the store number, then take it to the contact route on papamurphys.com. Still nothing back? Put the order number, the date and the amount in your complaint here and we take it to Papa Murphy's for you.

Most Papa Murphy's stores are franchise owned, so a complaint about one store is dealt with by its owner. Take the store number from the receipt, note the date, the time and the name of the person you dealt with, and describe what was wrong in concrete terms: too much sauce, missing toppings, a crust that was not what you ordered, or a store that was shut inside its posted opening hours. A photograph settles most of those arguments in one line.

Raise it with the store manager first, then with guest service quoting the store number. Food handling and hygiene concerns can also go to the local health department, which inspects each store separately. A complaint sent through our complaint process adds weight: a community of consumers gives advice while you chase your resolution, and others with the same problem can back your case up.

Papa Murphy's head office is in Vancouver, Washington, and the brand belongs to the MTY Food Group. Corporate is the level for what a single store cannot or will not fix: a refund that was agreed and never paid, repeated problems at the same location, or the conduct of an owner or a manager. Corporate will usually route a store matter back to the franchisee, so give the store number, the date, the order number and the amount, and say plainly what you want put right.

Keep every reply and note the date it arrived. File your complaint on our website as well and we push it to Papa Murphy's through emails, social media and paper complaint letters.

So far consumers reported 27 complaints about Papa Murphy's here, with an average rating of 1.5 out of 5. The same themes keep coming back: inconsistent and unhelpful service, pizzas made wrong with too much sauce or too few toppings, disappointing crust quality, stores that do not keep their posted opening hours, and unprofessional behavior from some staff.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Papa Murphy's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Papa Murphy's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.