While Papa Johns Pizza is a popular choice for many, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor customer service, incorrect or incomplete orders, and issues with delivery such as long wait times and cold food upon arrival. Additional concerns involve the quality of the pizza, including undercooked or burnt items and toppings improperly prepared or missing.
To avoid these issues, we recommend double-checking your order details before finalizing, requesting specific delivery instructions, and monitoring your order status through the provided tracking. If problems arise, contact customer service immediately, document all communications, and keep any receipts or proof of purchase to support your case.
Do you have a dispute or had a bad customer experience with Papa Johns Pizza? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Papa Johns Pizza.
Our sentiment meter has detected that Papa Johns Pizza complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Papa Johns Pizza, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Papa Johns Pizza over the last 12 months. The graph below shows a monthly breakdown.
Curious about Papa Johns Pizza's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Papa Johns Pizza. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Papa Johns Pizza by calling 1-877-547-7272. If you want to reach out to Papa Johns Pizza through their own website, you can use their contact form.
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Helpful experiences shared by verified Papa Johns Pizza customers. Search, discuss and connect with other people in our community.
Complaint from allenjaelynn@icloud.com on 14 February 2022 about Papa Johns Pizza.
I had placed an order prior to picking it up and was on time (actually early) to pick it up we did not get the order until almost a half an hour after the pick up time. Then we got... Read more
Complaint from kevinmurphy on 10 February 2022 about Papa Johns Pizza.
I ordered the new New York Pizza that can fold to eat if you desire to do so. The Pizza seemed old and over cooked as the peperoni was all curled up and over cooked. The cheese ... Read more
Complaint from executioner on 03 February 2022 about Papa Johns Pizza.
on jan 11th i got a dry pizza when i ordered an extra cheese. when i called back to complain they promised a free large with a topping same as before with no dead line, they said ill be in... Read more
Complaint from Ashleypellerin344 on 31 January 2022 about Papa Johns Pizza.
It took the guy in hour and 25 minutes to get here whenever it said 33minutes on the website and not only that my pizza was freezing cold my wings were cold and the pizza was not very good at... Read more
Complaint from Fernaldguy@yahoo.com on 17 January 2022 about Papa Johns Pizza.
The 2 large NY style pizza I ordered game day 1-15-22 at 5:30 p.m. was far away from your tv commercials ,the pizza was somewhat cold,stiff and lacked sauce and you know how the cheese is strechey and chewey... Read more
Complaint from S. O. B. on 29 December 2021 about Papa Johns Pizza.
I ordered online via the app on my phone, I then get an email stating that my order would arrive in 38 minutes. Now if you are going to charge me $4 for a delivery that use to be free... Read more
Complaint from meresdad on 06 December 2021 about Papa Johns Pizza.
Recently, my wife and I ordered a large pizza from the local Papa John's for delivery at 6:15pm. Because we often receive such pizzas on the early-side of its scheduled, we called at 6:30 to inquire. We were told that... Read more
Complaint from buiebrant on 04 December 2021 about Papa Johns Pizza.
We ordered a large peperoni pizza with green peppers on one half and mushrooms on the other half. What we received, barely warm pizza, was green peppers on half and large chunks of onion over the total pizza. Ugg,... Read more
Complaint from Mike C on 18 October 2021 about Papa Johns Pizza.
On Saturday 10172021 I ordered on door dash a thin 14” Square cut pizza with black olives, extra cheese mushrooms and sausage. The numbers on the box sticker are 3DD-0083 and 101721. The pizza arrived sometime after 7:15 and was... Read more
Complaint from amelala1@yahoo.com on 18 September 2021 about Papa Johns Pizza.
I called to place my order when generally I use my app but I did my have my other phone so I thought I was talking to a person at the store but apparently I was mistaken she repeats my... Read more
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