While Papa Johns Pizza is a popular choice for many, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor customer service, incorrect or incomplete orders, and issues with delivery such as long wait times and cold food upon arrival. Additional concerns involve the quality of the pizza, including undercooked or burnt items and toppings improperly prepared or missing.
To avoid these issues, we recommend double-checking your order details before finalizing, requesting specific delivery instructions, and monitoring your order status through the provided tracking. If problems arise, contact customer service immediately, document all communications, and keep any receipts or proof of purchase to support your case.
Do you have a dispute or had a bad customer experience with Papa Johns Pizza? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Papa Johns Pizza.
Our sentiment meter has detected that Papa Johns Pizza complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Papa Johns Pizza, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Papa Johns Pizza over the last 12 months. The graph below shows a monthly breakdown.
Curious about Papa Johns Pizza's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Papa Johns Pizza. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Papa Johns Pizza by calling 1-877-547-7272. If you want to reach out to Papa Johns Pizza through their own website, you can use their contact form.
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Helpful experiences shared by verified Papa Johns Pizza customers. Search, discuss and connect with other people in our community.
Complaint from Willie318 on 20 June 2023 about Papa Johns Pizza.
All the MANAGERS ARE RUDE AND DISRESPECTFUL STORE NIT UPTODATE DISTRICT MANAGER SHILPAN PATEL RUDE AND DONT CARE ABOUT WHAT ANOTHER EMPLOYEE SAY ALL THE MANAGERS ARE RACIST AND ON DRUGS AND HAVING SEX IN THE BATHROOM Read more
Complaint from Rachel Hill on 26 March 2023 about Papa Johns Pizza.
I've called a couple times already to the Papa John's I ordered my pizza through and nobody will make my order right for me. When I got to the store the pizza was cold and the dough did not look... Read more
Complaint from 43067 on 22 February 2023 about Papa Johns Pizza.
I attempted to order a pizza online and due to the phone service, I was unable to complete the transaction. I called and attempted to order the pizza, the lady who answered the phone was having issues and transferred... Read more
Complaint from H122 on 19 February 2023 about Papa Johns Pizza.
Hello on February 18,2023, I ordered a medium cheese pizza an order of 15 chicken poppers and a Mountain Dew. When my food arrive I was handed no receipt and realized my Mountain Dew was missing when I went to... Read more
Complaint from Donovan White on 10 February 2023 about Papa Johns Pizza.
The general manager Corey I used to work there but quit due to the seriousness of this issue and implanting on trying to file a class action lawsuit with other coworkers. As long as I work there and as long... Read more
Complaint from Laura mcghee on 09 January 2023 about Papa Johns Pizza.
Pizza was horrible look like a kid made it it was although on the outside very little cheese and toppings in the middle and the sauce was pounds of sauce on it Read more
Complaint from Stcindyo on 17 October 2022 about Papa Johns Pizza.
@ 2 pm I called store for delivery of papa pairing special for 2 pepperoni pizzas and 3 wings 7.99 each. Totaling 43$ she said it would be 40 min. Let me tell you I had to call back 6... Read more
Complaint from SPANNz2016 on 13 July 2022 about Papa Johns Pizza.
I ordered 2 16 pc chicken I got home the chicken was burnt not 1 but both boxes were burnt I've been going to this location for years and this is the 3rd time my order was. Messed up I... Read more
Complaint from Mcootsy on 31 March 2022 about Papa Johns Pizza.
I ordered 2 pizzas from papa johns. When i get there to pick up both pizzas were cold and not really cooked completely. The stuffed crust pizza the cheese wasnt melted in crust. The sausage and pepperoni with five cheese... Read more
Complaint from ralphyroo63 on 30 March 2022 about Papa Johns Pizza.
I had order 2 large pizzas, 1 was a Large BBQ chicken the other was a Large Pepperoni special. 2 Liter of Mountain dew 3 ranch sauces. My order wasn't delivered, it was left outside of the... Read more
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