While Papa Johns Pizza is a popular choice for many, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor customer service, incorrect or incomplete orders, and issues with delivery such as long wait times and cold food upon arrival. Additional concerns involve the quality of the pizza, including undercooked or burnt items and toppings improperly prepared or missing.
To avoid these issues, we recommend double-checking your order details before finalizing, requesting specific delivery instructions, and monitoring your order status through the provided tracking. If problems arise, contact customer service immediately, document all communications, and keep any receipts or proof of purchase to support your case.
Do you have a dispute or had a bad customer experience with Papa Johns Pizza? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Papa Johns Pizza.
Our sentiment meter has detected that Papa Johns Pizza complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Papa Johns Pizza, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Papa Johns Pizza over the last 12 months. The graph below shows a monthly breakdown.
Curious about Papa Johns Pizza's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Papa Johns Pizza. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Papa Johns Pizza by calling 1-877-547-7272. If you want to reach out to Papa Johns Pizza through their own website, you can use their contact form.
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Helpful experiences shared by verified Papa Johns Pizza customers. Search, discuss and connect with other people in our community.
Complaint from Wontbeback2025 on 27 May 2025 about Papa Johns Pizza.
I ordered 4 pizzas for my daughters birthday party. The driver handed me the pizzas and tipped each box to the side when taking them out of the heated bag. The result? 4 smushed and lopsided pizzas! 😡 Read more
Complaint from Ecrook on 11 May 2024 about Papa Johns Pizza.
I ordered a brownie and got a cookie instead. I called and was ignored several times and kept calling until they picked up. I explained what happened and the manager said, yeah I know we're out of brownies so you... Read more
Complaint from justmejd on 22 April 2024 about Papa Johns Pizza.
I received a coupon in the mail for Papa Johns. Buy a small pizza/with 1 topping- $5.99. I called to place the order. When I told them about the coupon, they transferred me to their Belmont Avenue location by phone.... Read more
Complaint from Kell8 on 13 March 2024 about Papa Johns Pizza.
I placed an order at 7:57 PM with a female. I was told it would be ready in 15 minutes. The order was a large Pepperoni Pizza ($8.99) carry out price and a large cheese sticks. My daughter went to... Read more
Complaint from Juanita anthly on 24 December 2023 about Papa Johns Pizza.
Co workers weren't able to eat on their break. Called and placed order at 12:49 but pizza didn't get to us until 2:10 pm. Called the store she kept hanging up on me, while trying to tell manager the pizza... Read more
Complaint from sandywertz01@gmail.com on 16 December 2023 about Papa Johns Pizza.
Looked like pizza had fallen or been droped Read more
Complaint from william rodgers on 27 October 2023 about Papa Johns Pizza.
worker was filthy and waring headphones. almost combative. pizza was not as ordered. corporate no help. Read more
Complaint from Glennw on 11 September 2023 about Papa Johns Pizza.
Order 2 Papadias, got one correct, other not even close. Called number to resolve, store kept hanging up the phone without answering. Called customer service for help, they tried to get through but couldn't. Then proceeded to tell me they... Read more
Complaint from Stephanie Merritt on 28 July 2023 about Papa Johns Pizza.
728 2023 I ordered a pizza New York style pepperoni with banana peppers black olives green peppers mushrooms and onions they sent the first one out here had no pepperonis on it so I called them they sent another one... Read more
Complaint from Lisa oliver on 23 June 2023 about Papa Johns Pizza.
Ordered 3 pizzas and other things nearly $99 and the pizzas were burnt on bottom and all ingredients were very watery. The pizzas were not worth it. All toppings slide off because of it being so wet Read more
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