Papa Johns Pizza complaint: Poor customer service and terrible pizza

My 86 year old aunt ordered a pizza from PaPa Jonh’s pizzeria on Columbia drive Decatur, GA. To began, the person answering the telephone was rude, they put her on hold for 30 minutes and then hung up. She called by and they told her to hold and hung up again. The third time she called they took her information and did not give her a delivery time. She waited an hour and they did not deliver, so I called and the young lady told me some lame excuse that she was looking to see if the address was in their area of delivery and that the name had a middle initial, that she didn’t give. Then when she got the pizza it was cold and terrible. This is the second bad experience, I ordered a pizza in the store and when I got it, it was poorly made and the cust was not done. I have not been back. If I had known my aunt was ordering from there I would have told her not to. I have heard other neighbors complain about that same store.