While Papa Johns Pizza is a popular choice for many, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor customer service, incorrect or incomplete orders, and issues with delivery such as long wait times and cold food upon arrival. Additional concerns involve the quality of the pizza, including undercooked or burnt items and toppings improperly prepared or missing.
To avoid these issues, we recommend double-checking your order details before finalizing, requesting specific delivery instructions, and monitoring your order status through the provided tracking. If problems arise, contact customer service immediately, document all communications, and keep any receipts or proof of purchase to support your case.
Do you have a dispute or had a bad customer experience with Papa Johns Pizza? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Papa Johns Pizza.
Our sentiment meter has detected that Papa Johns Pizza complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Papa Johns Pizza, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Papa Johns Pizza over the last 12 months. The graph below shows a monthly breakdown.
Curious about Papa Johns Pizza's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Papa Johns Pizza. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Papa Johns Pizza by calling 1-877-547-7272. If you want to reach out to Papa Johns Pizza through their own website, you can use their contact form.
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Helpful experiences shared by verified Papa Johns Pizza customers. Search, discuss and connect with other people in our community.
Complaint from Bazalee1 on 04 September 2021 about Papa Johns Pizza.
Order 3229 09042 Saw you ad on TV about ordering on line and getting bonuses on you order. Ordered Shaq a roni paid $13 after adding everyting up with 15% tip my total order was $20.87. THE CRUST ON THE... Read more
Complaint from Jaiden2003 on 31 July 2021 about Papa Johns Pizza.
Yesterday July 30,2021 I ordered a medium pizza with half pepperoni and the other half regular cheese. I ordered at 8:30pm or 8:50pm or something like that. I didn’t get my pizza until 11:04pm Read more
Complaint from Bryan Rivera on 13 June 2021 about Papa Johns Pizza.
Every time i order a steak and cheese specialty it keeps lacking steak its all cheese Read more
Complaint from Bryan Rivera on 13 June 2021 about Papa Johns Pizza.
Every time i order a steak and cheese specialty it keeps lacking steak its all cheese Read more
Complaint from skathrync@aol.com on 08 May 2021 about Papa Johns Pizza.
My 86 year old aunt ordered a pizza from PaPa Jonh's pizzeria on Columbia drive Decatur, GA. To began, the person answering the telephone was rude, they put her on hold for 30 minutes and then hung up. She... Read more
Complaint from Tamer on 20 November 2020 about Papa Johns Pizza.
I have called el Shorouk branch to make an order at 03:45 pm ,I didn’t receive the order so I called the customer service at 5:10 and someone told me that the order is already on the way and that... Read more
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