No Frills Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about No Frills over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering No Frills's offerings.

Sentiment data last updated on May 2, 2024

No Frills complaint process

Do you have a dispute or had a bad customer experience with No Frills? Submit your No Frills complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of No Frills.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional No Frills complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about No Frills?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

No Frills complaints chart

We have received 19 complaints about No Frills over the last 12 months. The graph below shows a monthly breakdown.

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No Frills complaint statistics

Curious about No Frills's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

35
Total complaints
35
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 35 ratings

How to contact the customer service of No Frills?

Below, you will find the contact information for the complaint department of No Frills. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
866-987-6453
Webcare email:
support@nofrills.ca
Contact form:

You can contact the customer service of No Frills by calling 866-987-6453. For No Frills support through email, send your inquiry to support@nofrills.ca. If you want to reach out to No Frills through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

No Frills reviews: (35)

Authentic experiences shared by our community for your benefit.

Always out of advertised product

Complaint from James stanley on 24 February 2023 about No Frills.

Well this again happened on feb 232023. Iam a regular shopper in this store and yesterday i thought i would get up early and drive 40 minutes for opening! My reason is for ribs in meat dept special and of... Read more

Comments: 0
Rating:

Told there is A government policy preventing a product return

Complaint from Lorilok on 27 December 2022 about No Frills.

Bought tightly plastic-sealed Romano cheese by mistake. Took it back untouched, unopened still air-tight seal a day later and was told there is a government policy that forbids us taking back unopened, untouched, still tightly packaged PC Romano... Read more

Comments: 0
Rating:

rude customer service

Complaint from kierrakinch on 18 December 2022 about No Frills.

went through till and bough $50 worth of groceries. employee wouldn’t even talk to us or say hi. i asked for a bag after i payed because she did not ask us if we wanted one or anything. She couldn’t... Read more

Comments: 0
Rating:

Poor quality 3.25% organic milk

Complaint from Lina on 30 November 2022 about No Frills.

I bought 4L organic homo milk (with 3 separate bags inside) on Nov 14 2022 on above Nofrills store, which milk has a best before date of Nov 29 2022. We consumed two bags which looked normal, but when... Read more

Comments: 0
Rating:

Online purchase

Complaint from lindalmaclean.1@gmail.com on 28 October 2022 about No Frills.

I ordered groceries for my son online. I have never used this type of order before. So the instructions looked easy and straight forward. I placed the order using my PC Master card. This... Read more

Comments: 0
Rating:

Price tag sizes

Complaint from Mouchie59 on 27 October 2022 about No Frills.

I attened to purchase a few items. Blueberries were on sale and it did seem odd that the larger containers were on sale for 1.88. It turned out that I paid 4.99 each. I had left my glasses in the... Read more

Comments: 0
Rating:

False allegation about shoplifting

Complaint from Marian Leavitt on 05 October 2022 about No Frills.

On Monday morning I was at the Self Check Out when the Manager, Mr. Tim Murphy approached me and said you put a soap in your bag. I was shocked and I responded, I did not put any... Read more

Comments: 0
Rating:

Spoiled Fruit Vegetable

Complaint from Lmpeak on 21 August 2022 about No Frills.

I have purchased Orabges, and Avicados, and have had to toss out many due to being black inside, dried out or no flavour. This is happening often enough for me to file a complaint. Read more

Comments: 0
Rating:

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