Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 2, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Mockery of my religion

Complaint from jmarshburnjr@yahoo.com on 17 December 2020 about Netflix.

We have always been dedicated customers to Netflix. Our religion is Christianity andNetflix has just came out with two new movies not apposing the Christian belief, but mocking it. We are taught to include all religions and be taught and... Read more

Comments: 0
Rating:

Removal of a highly loved program

Complaint from Silverbelle 1956 on 17 December 2020 about Netflix.

You have opted to pull Hart of Dixie from your line up. I personally watch that show every night. It is my favorite show and I love it and I look forward to watching it at night. I know there... Read more

Comments: 0
Rating:

Pretty tiny things no trigger warning

Complaint from bethyh59@hotmail.com on 16 December 2020 about Netflix.

Dear sirmadam I'm very deeply upset and triggered after watching not even the whole episode off 'pretty tiny things'. No trigger warning for eating disorders?? I am in recovery and always read the warnings before watching,so the fact you have not... Read more

Comments: 1
Rating:

Insulting films hurting my religious beliefs

Complaint from Martinleader on 16 December 2020 about Netflix.

2 movies on the Netflix platform: -the first temptation of Christ -the last hangover Are very offensive, disrespectful and hurt many people around the world. I would like Netflix to remove the films from the platform, as they are offensive to all Christians (and... Read more

Comments: 0
Rating:

Why?

Complaint from Emily Michael on 16 December 2020 about Netflix.

How dare you cancel Anne with an E. That is soooo rude. I think you canceled it because it was a show that actually talked about things that are important in today's society. You are all just scared. Read more

Comments: 0
Rating:

Promise of $100 donation to Black Community

Complaint from Vbrown on 14 December 2020 about Netflix.

Netflix promised a $100 donation to the Black community after George Floyd's death. We want to know has the donation been given yet where was it delivered. Ver'non D Brown 215 837 2315 Read more

Comments: 0
Rating:

The Office getting taken off Netflix

Complaint from The office fan on 14 December 2020 about Netflix.

You're taking The Office off Netflix why? It's my favourite show and starting January I can't watch it! I like some other shows on Netflix but without the Office your app will freaking suck I know The Office has been... Read more

Comments: 0
Rating:

Mocking religion

Complaint from Rachelamar on 13 December 2020 about Netflix.

Dear Netflix, There have been two movies that have been released on Netflix called The First Temptation of Christ and The Last Hangover. I do not care if you have released these movies under freedom of speech, this is a complete... Read more

Comments: 0
Rating:

Shows

Complaint from Fredtammysansone on 13 December 2020 about Netflix.

I am so sick of netflix canceling good shows and keeping all the crappy ones, lets go through a list of just a few the big show show, santa clarita diet, daybreak, orange is the new black, to just name... Read more

Comments: 0
Rating:

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