Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 19, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

show keeps dropping out

Complaint from ted jenkins on 22 December 2020 about Netflix.

Show starts running, then either audio stops and video keeps running, or audio and video stop, and counter starts from1 to ioo slowly, show starts and then stops as before. this repeats and repa eats Read more

Comments: 0
Rating:

Taking “The Office” off.

Complaint from Kaleen on 22 December 2020 about Netflix.

Dear Netflix, I have recently discovered that you guys are taking The Office off of Netflix. I have talked to many people, and they say that they are upset about it too. I have been talking some of my friends... Read more

Comments: 0
Rating:

Constant buffering, can't wacht anything like this

Complaint from Netflix_sucks on 21 December 2020 about Netflix.

I have great internet connection. Super fast glasfiber. Everything works super fast and without continues buffering exept for Netflix. Netflix is constantly buffering. The quality drops as well. IT is realy annoying and frustrating. Its like Netflix is doing this... Read more

Comments: 0
Rating:

URGENT

Complaint from jinnko on 21 December 2020 about Netflix.

How dare you take away The Office. THAT SHOW IS MY HOME. Read more

Comments: 0
Rating:

Netflix card didn't work.

Complaint from Llillie0963@gmail on 20 December 2020 about Netflix.

My wife purchase a $30 Netflix card this morning. Saturday Dec 1920 at 7:10 am in Airdrie Alberta at an Esso station. She put the card on her phone after purchase. Threw the card away when finished. Found out when... Read more

Comments: 0
Rating:

Disrespect against the religion Christianity

Complaint from Ruben on 19 December 2020 about Netflix.

Movies about Jesus for eg. The first temptation of christ... where made available by netflix for viewers to watch. These movies mock Jesus and this is unacceptable as we do not pay our netflix accounts for Netflix to approve the... Read more

Comments: 0
Rating:

Took title off - very popular

Complaint from trentconnors99@gmail.com on 19 December 2020 about Netflix.

Need tree man documentary back on Netflix Canada. He's a Canadian....geez. come on guys! Read more

Comments: 0
Rating:

Cancel subscription

Complaint from Stephenjones1956 on 19 December 2020 about Netflix.

I rang Netflix to cancel my subscription but still not happened why Read more

Comments: 0
Rating:

A religion has been mocked

Complaint from peterson.13 on 17 December 2020 about Netflix.

There are two movies that are mocking Jesus Christ and its very disrespectful to Christians. Read more

Comments: 0
Rating:

New account sign up

Complaint from The Jackal on 17 December 2020 about Netflix.

New account 30 day free trial. Unfortunately I didn’t have quite enough left in my account to sign up. But I’m not about to go drive out in the snow over a couple of dollars. But to be brutally honest with... Read more

Comments: 0
Rating:

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