Nandos Complaint Sentiment: Neutral

Our sentiment meter has detected that Nandos complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Nandos, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 29, 2024

Nandos complaint process

Do you have a dispute or had a bad customer experience with Nandos? Submit your Nandos complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Nandos.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Nandos complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Nandos?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Nandos complaints chart

We have received 3 complaints about Nandos over the last 12 months. The graph below shows a monthly breakdown.

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Nandos complaint statistics

Curious about Nandos's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

19
Total complaints
19
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 19 ratings

How to contact the customer service of Nandos?

Below, you will find the contact information for the complaint department of Nandos. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44-20-8780-6900
Contact form:

You can contact the customer service of Nandos by calling +44-20-8780-6900. If you want to reach out to Nandos through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Nandos reviews: (19)

Authentic experiences shared by our community for your benefit.

Worst burger ever

Complaint from Greensha on 04 August 2022 about Nandos.

Last night at 19.19 after a 12 hour shift, drive 28km, I walked into Nando's Grassy Park, place my order and waited, for a bout 20 min, everybody in their own buzz. I then asked someone to check up on... Read more

Comments: 0
Rating:

Poor service

Complaint from Boz on 15 July 2022 about Nandos.

Order obviously forgotten- used the order from table app. Was supposed to deliver at 7.26pm. Checked at 7.40pm! Expression on waitress face was oops! Meal came in staggered order. Many ordered after us and were served. Chicken alone was delivered more than... Read more

Comments: 0
Rating:

Dry and burned meat

Complaint from Gugu on 12 July 2022 about Nandos.

Good day I ordered online and i spefictly advised that i want extra sause but my meat was burned and smallanyana sause was added in some parts of the meat Read more

Comments: 0
Rating:

Not happy with the meal

Complaint from Nommy on 15 June 2022 about Nandos.

I bought chicken Arroz and the rice was cold and the chicken was red inside, the code i had to use for the survey was was already used Read more

Comments: 0
Rating:

Pathetic store

Complaint from shriyaN on 05 March 2022 about Nandos.

I ordered food from the store the first time and they did not deliver or even bother to call us as they couldn't find the house. The second time we ordered, we had guests over and the food arrived more... Read more

Comments: 0
Rating:

Wrong order... Short

Complaint from Masesi on 18 August 2021 about Nandos.

My husband ordered 2 full chicken that goes with 4 rolls each and shaw sharing salad but when get get home we found out that 1 full chicken doesn't have that 4 rolls and the salads its bad. They... Read more

Comments: 0
Rating:

Baffling 'store policy '

Complaint from Unhappy puppy on 18 June 2021 about Nandos.

Upon arrival we were asked to use Track and Trace, without doing it we couldn't come in. I complied but explained I had no signal to download the appropriate app. She said you can use our Wi-Fi for that.... Read more

Comments: 0
Rating:

Unhappy

Complaint from Shelley 88 on 07 April 2021 about Nandos.

I ordered a sunset burger and chips both were freezing cold, delivery check 510040 My address 10 2d belonging lane Glasgow g11 7np Read more

Comments: 0
Rating:

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