Nandos Complaint Sentiment: Neutral

Our sentiment meter has detected that Nandos complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Nandos, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Nandos complaint process

Do you have a dispute or had a bad customer experience with Nandos? Submit your Nandos complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Nandos.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Nandos complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Nandos?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Nandos complaints chart

We have received 3 complaints about Nandos over the last 12 months. The graph below shows a monthly breakdown.

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Nandos complaint statistics

Curious about Nandos's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

19
Total complaints
19
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 19 ratings

How to contact the customer service of Nandos?

Below, you will find the contact information for the complaint department of Nandos. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44-20-8780-6900
Contact form:

You can contact the customer service of Nandos by calling +44-20-8780-6900. If you want to reach out to Nandos through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Nandos reviews: (19)

Authentic experiences shared by our community for your benefit.

Missing food

Complaint from No invoice given on 01 October 2023 about Nandos.

Did not receive all the food we ordered and paid for Read more

Comments: 0
Rating:

Order accuracy and food quality

Complaint from Nwabisa Nonkonyana on 26 June 2023 about Nandos.

we ordered 4 quarter legs and 2 breast, when we opened at home found 4 breasts and 2 quarter legs and there was no sauce in some of the meat and the peri tattos. We stay far from the Nando's... Read more

Comments: 0
Rating:

Poor service and no refund given back

Complaint from Slip 702 on 28 February 2023 about Nandos.

On the 14th of Feb 23 around 15h57 I ordered food to the value of: R 285.00 I paid with my ABSA credit card, Chwayita your employee said to me that I have to pay again even though I showed... Read more

Comments: 0
Rating:

I bought meet but it was half done

Complaint from Tebogo on 16 February 2023 about Nandos.

I bought meet but the meet was not well done and I call the management he refused to give me my meet so that I can finish my food Read more

Comments: 0
Rating:

Raw and burnt chicken

Complaint from Mmaesebono on 01 February 2023 about Nandos.

On Sunday I bought two quarter legs with a side of spinach each for collection. Only to find out that my spinach had been burnt. The thigh piece was raw inside. I took it upon myself to take it back... Read more

Comments: 0
Rating:

Dry dry chicken

Complaint from My wife ordered on her phone with Uber eats delivery on 22 January 2023 about Nandos.

The NANDO’s Robina store is where we have been buying chicken for years. Just lately it’s not great. We buy roughly every three weeks. So about six weeks ago it was dry. Almost inedible and burnt. Because... Read more

Comments: 0
Rating:

Bought a meal on special at normal price

Complaint from Mama Hlori on 02 October 2022 about Nandos.

I bought that full chicken with a side online at a normal price of R265 yesterday ... I later learn today that i should've bought it at R179 as it's on loadshedding special. Read more

Comments: 0
Rating:

Missing from the menu

Complaint from Quinborne on 06 August 2022 about Nandos.

Visiting Nando's in Wolverhampton, we went to the counter to order there was three things missing from the menu, i always eat at Nando's but fours things missing ! i had to say this is what i came for, so... Read more

Comments: 0
Rating:

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