While Gousto offers convenient meal kits delivered straight to your door, complaint data from our community has highlighted several recurring issues that customers face. Common complaints include sudden account cancellations without adequate explanation, delays or errors in order fulfillment, and difficulties in reaching responsive customer service. Customers have also expressed frustration with missing or incorrect ingredients in their boxes.
To mitigate these issues, we recommend that customers regularly check their account status and order details to catch any discrepancies early. If issues arise, promptly contact customer service, document all communications, and take photos of any missing or incorrect items to ensure a smoother resolution.
Do you have a dispute or had a bad customer experience with Gousto? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gousto.
Our sentiment meter has detected that Gousto complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gousto, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about Gousto over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gousto's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gousto. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Gousto by calling +44-20-3011-1002. If you want to reach out to Gousto through their own website, you can use their contact form.
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Helpful experiences shared by verified Gousto customers. Search, discuss and connect with other people in our community.
Complaint from Barbara Richardson on 22 July 2025 about Gousto.
My delivery has never been scheduled as late as this - 20.00 to 21.00 today. Usually I have it by lunchtime. I was relying on this delivery for my supper tonight. If this happens again I shall cancel my subscription. Read more
Complaint from dmoorcraft@hotmail.co.uk on 19 January 2025 about Gousto.
My bank has advised that Gousto has charged me £37.98 on Saturday 18 Jan for a Food Box which I haven’t chosen or ordered. I put Gousto on Pause in December while evaluated the service. I do NOT... Read more
Complaint from Willingtopay on 24 January 2022 about Gousto.
Tried to order 2nd box as the 1st was excellent thanks but Gousto had suspended my account saying I hadn’t paid so spoke to Tina on the chat she told me it’s there fault as they hadn’t allocated the payment... Read more
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