Gousto complaint: Fond box un ordered.

Complaint from dmoorcraft@hotmail.co.uk reported on 19 January 2025 about Gousto

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My complaint:

My bank has advised that Gousto has charged me £37.98 on Saturday 18 Jan for a Food Box which I haven’t chosen or ordered. I put Gousto on Pause in December while evaluated the service. I do NOT want this delivery : I am away on holiday and unable to store the contents. If this is how Gousto operates , I shall have to cease dealing with you. I am an 82 year old Pensioner.

David Moorcraft dmoorcraft@hotmail.co.uk. 7788 679200. Flat 1 Gainsborough Court Penarth. CF64 2LJ

Suggested solution:

By cancelling the Direct Debit on my account and (if possible) , stop the unwanted Food Box from being shipped.

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