Gousto complaint: Fond box un ordered.

Name: Fond box un ordered.
Item: Gousto
Rating: 2
Author: David

Open 19 Jan 2025 35 views Fast Food / Delivery

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Filed 19 Jan 2025 by David

My bank has advised that Gousto has charged me £37.98 on Saturday 18 Jan for a Food Box which I haven’t chosen or ordered. I put Gousto on Pause in December while evaluated the service. I do NOT want this delivery : I am away on holiday and unable to store the contents. If this is how Gousto operates , I shall have to cease dealing with you. I am an 82 year old Pensioner.

David Moorcraft [email protected]. 7788 679200. Flat 1 Gainsborough Court Penarth. CF64 2LJ

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Case details

Status: Open
Company: Gousto
Filed: 19 Jan 2025
Rating: 2/5
Desired resolution: By cancelling the Direct Debit on my account and (if possible) , stop the unwanted Food Box from being shipped.
Problem: Charged for unordered box while paused
About: meal kit box
At stake: £37.98

Progress

Filed
Company notified
Company replied
Resolved

19 Jan 2025 Complaint filed and published
19 Jan 2025 Message from Bizzy: we notified Gousto about this complaint.

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