Nandos complaint: Raw and burnt chicken

Complaint from Mmaesebono reported on 01 February 2023 about Nandos

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My complaint:

On Sunday I bought two quarter legs with a side of spinach each for collection. Only to find out that my spinach had been burnt. The thigh piece was raw inside. I took it upon myself to take it back to the store. Only to be given back a burnt piece with no sauce. It looks like it was taken back to the stove. Grilled again and they burnt it. It felt like they did not value me as I customer. I’m very disappointed as I’m a regular customer. It might have been a small cheap meal, but I still deserved value for my money. I even have photos to prove it. I will never buy from there again

Suggested solution:

I don't know. It's their choice. As the first time they chose to resolve it by giving me burnt chicken. Poor service

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