Nando’s complaint: Poor service

Name: Poor service
Item: Nando’s
Author: Usha

Open 15 Jul 2022 108 views Fast Food / Delivery

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Filed 15 Jul 2022 by Usha

Order obviously forgotten- used the order from table app.
Was supposed to deliver at 7.26pm.
Checked at 7.40pm! Expression on waitress face was oops! Meal came in staggered order. Many ordered after us and were served. Chicken alone was delivered more than an hour later. .sooo disappointed as have been a customer here for past 14 years and noticed a huge deterioration since change of management.
Please address!!!

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Case details

Status: Open
Company: Nando’s
Filed: 15 Jul 2022
Desired resolution: In service training. The common excise is v busy but this in no excuse when customers ordersarefirgotten- message given is certainly not a valued customer!!
Problem: Table order forgotten, food over an hour late
About: restaurant meal

Progress

Filed
Company notified
Company replied
Resolved

15 Jul 2022 Complaint filed and published
15 Jul 2022 Message from Bizzy: we notified Nando’s about this complaint.

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