Our sentiment meter has detected that MetroAccess complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MetroAccess, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 4, 2024
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We have received 3 complaints about MetroAccess over the last 12 months. The graph below shows a monthly breakdown.
Curious about MetroAccess's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from lkennedy8621 on 06 October 2022 about MetroAccess.
October 5, 2022 Dear Customer Service. I am a frequent Metro Access user with weekly trips to the Laurel Beltsville Senior Activity Center for fitness activities. My identification number is 24553. I use uber as my preferred method for travel and stated... Read more
Complaint from bilthepoet on 14 September 2022 about MetroAccess.
the driver at 10;07am went to far after the walkway and i landed in the mulch instead of the walkway at 2401 Research Blvd. Read more
Complaint from Eh on 30 August 2022 about MetroAccess.
I saw a metro access van was parked directly in front of my house so I kindly asked the lady to move she responds “why you don’t own the street”. I actually wasn’t able to successfully pullout my driveway... Read more
Complaint from holmansandra97@yahoo.com on 26 January 2022 about MetroAccess.
On 12421 I was scheduled to be picked up at 4.45am-5.15am going to 811 Vermont Ave. NW Washington DC. I waited and my ride didn't show up. I called to check on the status of my ride and the representative... Read more
Complaint from TJenkins on 29 December 2019 about MetroAccess.
On Friday December 27th 2019 I had a scheduled pick up time at 11:am. I am legal blind and a Reno Dialysis patient. I approached the Van and the female driver asked for my ID. I thought... Read more
Complaint from Shannon19 on 10 December 2019 about MetroAccess.
I ordered a taxi from metro Taxi in AuroraDenver Colorado and the gentleman who picked me up couldn't find my hotel, so he dropped me off at a McDonald's which was about 5 blocks away from my hotel. I had... Read more
Complaint from Mrs.Leary on 15 November 2019 about MetroAccess.
I am a Metro Access rider and have been for over ten years, and I have become more and more unhappy with the service they offer to those of us who are disabled - in any way - and need,... Read more
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