Our sentiment meter has detected that MetroAccess complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MetroAccess, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 25, 2024
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We have received 3 complaints about MetroAccess over the last 12 months. The graph below shows a monthly breakdown.
Curious about MetroAccess's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from 190051 on 10 October 2023 about MetroAccess.
I was picked up from dialysis at 4168 Tesla Drive, Bowie, MD 20715 around 10:20 am heading home after a 31/2 hour treatment. The driver said she had a pickup to make but when we got to the location... Read more
Complaint from Ange69 on 19 July 2023 about MetroAccess.
My ride was canceled within two minutes of getting the call they are here. I went downstairs two metro access cars are there. The driver stated my trip was canceled. I said for what just got the call. No time... Read more
Complaint from wrpayton on 22 June 2023 about MetroAccess.
This is 4th complaint regarding late pickup. I get out of dialysis around 6:30, Mondays, Tuesdays and Fridays. The MetroAccess to dialysis is 98% punctual. However, the return trip home has a record of picking me up... Read more
Complaint from bofan on 29 March 2023 about MetroAccess.
My pick up window was scheduled 9:21 to 9:51 but pick up request 9:30am March 28th well I was getting ready to go down to wait for the cab at 9:15 but I ended up having to poop.... Read more
Complaint from AUDREY1 on 21 March 2023 about MetroAccess.
I HAD A TRIP SCHEDULED FOR TODAY, 3212023, WHICH NEVER SHOWED UP DESPITE THE FACT I KEPT CALLING. BY THE TIME I ACTUALLY TALKED TO A LADY TO LET HER KNOW, IT WAS TOO LATE TO SEE THE DOCTOR... Read more
Complaint from zennnia on 11 March 2023 about MetroAccess.
I have to call every Friday when I have to leave from 4797Marlboro Pike Capitol Heights Md to return to my home. This every Friday when I finished Dialysis on Friday and this should not be happening. It is frustrating... Read more
Complaint from 163597 on 16 December 2022 about MetroAccess.
I SERVED WITH OUR US ARMY FOR 24 YEARS AND RETIRED HONORABLY. I AM A BI-LATERAL AMPUTEE DUE TO MY SERVICE TO OUR GREAT NATION. I HAVE BEEN A PROFESSIONAL-GOVERNMENT EMPLOYEE FOR OVER 20 YEARS. I CONSIDER MYSELF A... Read more
Complaint from M.E. EDWARDS on 17 November 2022 about MetroAccess.
I booked a MetroAccess round trip for 16 November 2022. I received a text from Yellow Cab stating that their company was going to fulfill the trip through Abilities Ride. I called to the trip, as Yellow Cab requested... Read more
Complaint from 87456 on 31 October 2022 about MetroAccess.
I was scheduled for a ride home on Saturday, October 29th. Metro Access called me and said that they would be getting me a taxi and I would receive a text message. I received it, but when I... Read more
Complaint from AP1 on 07 October 2022 about MetroAccess.
Witnessed a MetroAccess driver throw an empty redbull can out of his window at 711 in Forestville, MD at approximately 11:05 am. Immediately after littering he went into the store...he could've thrown it away in the trash cans in 711.... Read more
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