MetroAccess complaint: Was forced to sit on the vehicle for almost 45 mins while the driver tried to locate a pickup.
Filed 10 Oct 2023 by Maria
I was picked up from dialysis at 4168 Tesla Drive, Bowie, MD 20715 around 10:20 am heading home after a 31/2 hour treatment. The driver said she had a pickup to make but when we got to the location after waiting almost 45 mins she was told she was given the wrong address and had to go to the new address. By this time I was more than livid and could not figure out why she was not told to take me home. I know these rides are considered shared rides but there has to be a cut off time for keeping the other passengers waiting.
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