Brittany Ferries Complaint Sentiment: Neutral

Our sentiment meter has detected that Brittany Ferries complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Brittany Ferries, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Brittany Ferries complaint process

Do you have a dispute or had a bad customer experience with Brittany Ferries? Submit your Brittany Ferries complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Brittany Ferries.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Brittany Ferries complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Brittany Ferries?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Brittany Ferries complaints chart

We have received 2 complaints about Brittany Ferries over the last 12 months. The graph below shows a monthly breakdown.

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Brittany Ferries complaint statistics

Curious about Brittany Ferries's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

14
Total complaints
14
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 14 ratings

How to contact the customer service of Brittany Ferries?

Below, you will find the contact information for the complaint department of Brittany Ferries. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
0330-159-7000
Contact form:

You can contact the customer service of Brittany Ferries by calling 0330-159-7000. If you want to reach out to Brittany Ferries through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Brittany Ferries reviews: (14)

Authentic experiences shared by our community for your benefit.

Portsmouth Ferry Terminal

Complaint from Jason1971 on 11 July 2023 about Brittany Ferries.

Good afternoon. I am emailing with regards to the above booking. My wife has already emailed through RESOLVER and has heard nothing since she made the complaint on the 17th June literally half an hour after the incident so maybe you should... Read more

Comments: 0
Rating:

Atrocious service

Complaint from CEMSON on 05 May 2023 about Brittany Ferries.

Brittany Ferries has to be the worst company ever for customer satisfaction. Regrettably, I have to use their services from U.K. to France quite often. Currently on about my 10th trip this year, and yet again they never fail to under... Read more

Comments: 0
Rating:

BRITTANY FERRY COMPLAINT

Complaint from KFC on 05 September 2022 about Brittany Ferries.

I need to cancel my ferry crossing due to a unforseen family bereavement. Brittany Ferries took weeks to reply to my request for cancellation of my booking.Then they told me that I would not get a refund or be able... Read more

Comments: 0
Rating:

not able to receive a refund

Complaint from Barbara Vndenes on 24 June 2022 about Brittany Ferries.

I booked a ferry return ticket on 2122019, Portsmouth to St. Malo. I then cancelled it due to personal reasons. I did not receive a refund at this point. then came Covid and lockdown, and now I... Read more

Comments: 0
Rating:

abuse and rudeness of some crew

Complaint from Teddy on 02 June 2022 about Brittany Ferries.

we were ment to sail at 19.30 but we were not borded till 20.00 being one of the last few vehicles, i had asked to be parked near a lift as my wife is disabled also has 60% heart failer and... Read more

Comments: 0
Rating:

Trying to claim a refund

Complaint from Disappointed Passenger on 06 May 2022 about Brittany Ferries.

Due to Covid19 and the unprecedented time in 2020 we were advised to cancel out trip. I went on line in May and followed the instructions to cancel the ferry. After waiting some time I emailed the customer services to ask... Read more

Comments: 0
Rating:

Very poor

Complaint from Hagger on 07 October 2021 about Brittany Ferries.

I have a major complaint about many things but the main are as follows :- 1. An announcement was made on board about COVID and it was NOT carried out !!! 2 The Wi-Fi in 2021 is a disgrace considering what your... Read more

Comments: 0
Rating:

Noisy cabin

Complaint from crockettra@yahoo.co.uk on 07 October 2021 about Brittany Ferries.

On 13th September we sailed on the night ferry Mont Saint-Michel. Our cabin was we think 7002 - booking ref: GL55663. We needed a good sleep to drive down south to the Montpellier area next day. When ferry left the port the... Read more

Comments: 0
Rating:

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