Brittany Ferries complaint: abuse and rudeness of some crew

we were ment to sail at 19.30 but we were not borded till 20.00 being
one of the last few vehicles, i had asked to be parked near a lift as my wife is disabled also has 60% heart failer and cancer when loaded we were parked 8 car lengths away from the lift a women staff member came up and said we hat to hurry I tried to explain out problem she turned and said you must go and take our dogs and cases with us, this is not possible I helped my wife to get to the lift and then the cabin, I then ran down the staires to get my 2 small dogs and took them up by stairs then running down the staires again to get our suitcase the women staff member shut the door just as I got there saying I was too late I explained to her that my wife heart medication was in the case she said I could get it when we reached bilbao my stress level was getting very high at the way we were being treated I started raising my voice demanding that I was allowed to get the case she evently open the door saying why did I not ask for help I had and been refused.
The next day we had a very nice continental breakfast we went for the
evening meal but there was nothing on there we could eat I asked the head waiter if we could have a lasarnia or code and chips he just said NO in a very loud voice so we left so all we had to eat that day was a coninetal breakfast, I could not believe the way we have been treated
IT WAS THE JOURNEY FROM HELL.
The return tripwas back to Brittany Ferries high standard except the evening meal unedable