Brittany Ferries complaint: BRITTANY FERRY COMPLAINT

on 05 September 2022 about Brittany Ferries in category Public Transport

New complaint
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Complaint resolved
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My complaint:

I need to cancel my ferry crossing due to a unforseen family bereavement. Brittany Ferries took weeks to reply to my request for cancellation of my booking.Then they told me that I would not get a refund or be able to transfer the booking to a relative with the same surname. I think it is disgraceful and unethical to respond to a customer in this way at a time of great distress and grief, adding to my depression and causing emotional turmoil at a very difficult time. I still request a full refund.

Suggested solution:

A full refund.

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